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Customer Care Executive

3 months ago

Coventry, Coventry, United Kingdom Circom Limited Full time
Circom provides national waste and recycling for large multi-site customers. National retail chains, national restaurants brands, NHS, and large Care homes. We are highly focussed on service delivery.

We ensure customer receive their waste collections on time in full, and when waste collections are occasionally missed, then we rectify this problem resolve quickly.


We work with all our customers to enable them to reach zero waste to landfill and help them recycle as much waste as possible to enable them to lower costs sustainably.

We run Microsoft Dynamics systems as a shared platform within the Office 365 environment.

Dynamics therefore manages all our CRM and waste collection schedules and customer requirements right the way though to billing and management information to legal consulting services on environmental matters.


The Role:

  • To be primary contact to respond and resolve customer enquiries, complaints and order requests in a timely, accurate and professional manner
  • Perform follow up calls on customer enquiries, complaints and orders to assure followthrough, completion and satisfaction
  • Establish and maintain accurate and timely customer case data for all customer interactions. This includes contacts, orders, service courtesy calls and surveys
  • To liaise with other departments within Circom to resolve issues
  • Input accurate information into Circom systems
  • Build and develop effective internal and external relationships
  • Recognise trends and identify and implement service/process. improvements/opportunities
  • Make outbound courtesy calls to customers ensuring service standards are as they should be
  • To be first point of contact for subcontractors assisting with administration and queries
  • Motivated and selfdriven, and with a desire to provide world class customer care
  • Must live within reasonable commuting distance to Circom offices in Coventry

Requirements:

Skills, Experience and Qualifications:

  • Preferably 1 years' experience within a customer service environment
  • Knowledge of the Waste Management Industry (preferred but not essential)
  • Knowledge of a Customer Information Database and other customer related database knowledge and skills
  • GCSE level 4 or above in English language or English literature (or equivalent)
  • Ability to manage own workload effectively and efficiently.
  • Able to communicate effectively in writing, on a 1:1 basis and by phone with a range of people including management, team members, internal and external customers
  • Organised, able to plan and prioritise
  • Able to problem solve
  • Ability to keep to strict deadlines

Benefits

  • Starting Salary of £21,500
  • 22 days holiday a year plus Bank Holiday days
  • Employers Pension
  • Hands on training and development, which opens opportunities for great internal career progression.
  • Free parking on site
No recruitment agencies please

Job Types:
Full-time, Permanent

Salary:
£21,500.00 per year

Benefits:

  • Company pension

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Coventry: reliably commute or plan to relocate before starting work (required)

Education:

  • GCSE or equivalent (preferred)

Experience:

- customer service: 1 year (preferred)

Licence/Certification:

  • Driving Licence (preferred)

Work Location:
In person

Application deadline: 26/05/2023