2nd Line IT Support Engineer

7 days ago


Swindon, Swindon, United Kingdom 100 Percent Full time
2nd Line IT Support Engineer Nr Swindon
  • Full Time on Site £30,000 + Benefits This is a fantastic opportunity for you, a 2nd Line Support Engineer, to join a leading IT Support company based on site near Swindon.
You will need either current SC Clearance or the ability to obtain it. In this role, you will cover a broad range of Device, Compute, Network and Application services.

Providing 2nd Line support to teams across multiple geographic locationsResolution of reported faults escalated to 2nd Line Support within agreed SLAsPerforming daily checks on system health, including backups, AV, and infrastructure health checksManaging test and rollout of security patches, software upgrades, and new software applicationsUpkeep of a shared Active Directory structure, including Group Policy managementSupport of Microsoft Endpoint Configuration Manager (MECM) environmentDeployment, support, maintenance and changes for:
End user compute, e.g. laptops, desktops, and software packagesLAN & Wi-Fi infrastructure, eg. ExtremeCloud IQ, Ruckus SmartZoneSecurity infrastructure, eg. Enterprise PKI, Sophos Endpoint ManagementOperating Systems
  • Windows 10, MS Server 2019 Please note
  • This role does not include any Microsoft 365 / Azure support.
In order to be successful in your application for the 2nd line support engineer position, you should have:
Broad knowledge of IT and communications services and technologiesGeneral IT Operations and Managed ServicesOn-premise technical support for Server Technologies (Microsoft Server, Virtualisation), Storage Technologies (SAN, Backup), and Network Technologies (LAN/WLAN/WAN)Working in a desktop support environment with Microsoft Windows 10End user device imaging and configuration over LAN networksRemote support via screen sharing, remote control, and remote desktopIf you are a 2nd Line Support Engineer and looking for an exciting opportunity, then please send your CV to me today as this will go quickly

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