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Helpdesk Receptionist/telephonist/administrator
3 months ago
Liaising with staff, other staff within the Trust, external contractors and suppliers.
Come and join a Trust rated Outstanding by the CQC.
South Warwickshire NHS Foundation Trust have been rated as outstanding following our latest inspection by the CQC and we are recruiting new staff to come and help us improve even further.
We provide services across Warwickshire and beyond ranging from Hospitals in Warwick, Stratford-Upon-Avon, Royal Leamington Spa and Shipston-on Stour to Community Services across the county.
We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of productivity.
Our values can be summed up in one sentence. We are 'Trusted to provide safe, effective and compassionate care'.Throughout the recruitment process you will be asked to think about how you demonstrate these values and how they impact on your work.
It doesn't matter what role you do, whether it is patient facing or not, we are all working in the same way with our values at the core.
To provide a professional receptionist/help-desk service and be the main point of contact for visitors to the department. Deal with enquiries on all levels from staff and visitors.
Provide the required support to comply with the Trust's Management of Contractors on Site Policy, ensuring that the relevant signing in form has been completed by visitors/contractors/managers.
Receive telephone maintenance requests and deal with such calls promptly and in a professional manner.
Ensure all call information is inputted into the maintenance breakdown database and re-direct calls as appropriate to other individuals or departments.
To ensure that relevant maintenance staff are informed of urgent requests promptly via mobile phones/bleeps.
Ensure the appropriate record keeping system for external contractor's service reports and the documentation for the Management of Contractors on site policy are maintained.
Ensure forms have been authorised by relevant manager and undertake the data entry and processing of ID badges on a daily basis.
Dealing with queries relating to the database including individu12al access levels requested and taking into account the sensitivity/security aspects. Ensure, as and when, that all staff who have left the Trust are deactivated from the system.Provide comprehensive administration support to the Staff Car Parking database. Carry out data entry and processing of car park proximity cards and permits for vehicles. Maintaining the Trust car parking waiting list and dealing with queries from all levels of staff.
Deal efficiently with the department's incoming post and redirect as appropriate.
Responsible for redirecting post that has been returned to the Trust ensuring confidentiality is observed at all times.
Provide efficient and effective administrative support to the Estates Department.
Attend meetings and take minutes and transcribe.
