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Customer Insight Executive

1 month ago

London, Greater London, United Kingdom Scope Full time
Job details

Job reference
REQ002237

Date posted
13/02/2023

Application closing date
12/03/2023

Location
London Office/Remote Worker

Salary
£31,200 per year

Package
27 days holiday per year (full time equivalent) plus Bank Holidays, Excellent training and career development, Flexible, remote and hybrid working options, Pay progression at 6 months and 2 years Discounts at gyms, restaurants and more

Contractual hours
35

Job category/type

  • BlankCustomer Insight Executive

Job description

  • Scope is a disability equality charity in England and Wales. Together we are Disability Gamechangers. We work to create a society where all disabled people enjoy equality and fairness. We campaign tirelessly for everyday equality for disabled people.
A chance to take on an exciting and challenging role in a friendly and committed insight team.

Permanent, full time (35 hours per week)**
Location: Remote with occasional days in London office
Job description

The role

This position:

  • Works mainly with the customer services directorate to help develop the best support for disabled people looking for employment, raising children, and navigating the governments benefits system.
  • Is an insight specialist so must know of a range of research approaches and methodologies, and some content and user research experience will be an advantage.
  • Advises internal teams, and experienced insight teams in other companies, on how to productively incorporate disabled people's views within their insight projects.

About you

  • Two years direct experience of running insight projects, preferably in a commercial environment
  • Educated to degree level, with an insight or market research element
  • GCSEs for English Language and Maths, or an acceptable equivalent
  • Able to manage multiple insight projects to time and work in a team
  • Flexible, cando approach, with strong skills in establishing empathy and rapport with a wide range of people
  • Passionate about delivering actionable and valueadded insight
  • We ask you demonstrate an appreciation of Scope's values and ambition of achieving Everyday Equality for disabled people.

Our values are being pioneering, courageous, connected, open and fair


By living our values and trusting each other, we give our colleagues freedom and space to be creative, push boundaries and change minds.

Find out more about asking for adjustments at interview.

Equality, diversity and inclusion
Equality and inclusion are at the heart of everything we do. We want to seize every opportunity to build a truly diverse and inclusive workplace.


We work hard to ensure that we are making exciting opportunities available to all, and everyone feels valued, heard and respected so that we continue to build a high performance, high engagement culture.


Scope benefits
We believe hard work deserves reward and recognition.

We offer a wide range of benefits including:

  • 27 days holiday plus Bank Holidays
  • Flexible, hybrid and remote working options
  • Pay progression at 6 months and 2 years
  • Company pension
  • Excellent training and career development
  • Strong colleague networks across disability, race and LGBTQ+
  • Discounted gym membership, cycle to work scheme and much more.

How to apply

  • If you want to become a Disability Gamechanger, we'd love to hear from you. #IND

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