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Customer Care Advisor

4 months ago

Aberdeen, Aberdeen City, United Kingdom Grampian Fasteners Full time
We're looking for someone who wants to make a difference.

If you just want to come in, do the tasks and go home then Grampian Fasteners isn't the place for you.

You care about each and every customer and do what you can to make it easy for them.

You're not content with how things are done and are always looking to improve.

You're always looking to develop your skills and knowledge.

You appreciate the benefits of being part of a committed team.

If this sounds like you, then you're in the right place - keep reading.

Customer Care Team
The team deals with all quote and order requests received.

The primary focus of the team is to deliver exceptional customer service - ensuring that enquiries are responded to and orders are delivered accurately and timely.


Part of the role also involves creating high levels of customer satisfaction, increasing customer loyalty and building strong relationships in line with the company's commercial and business development plan.

At Grampian Fasteners we offer a huge range of products. In order to provide the service that customers expect, you will learn about our product range. A motivation for self-learning is essential. Some existing technical or product knowledge would be beneficial but is not essential.

Required Skills:

An excellent telephone manner and strong communication skills are required.


To be considered for this opportunity you must be able to demonstrate your commitment to providing the highest level of customer service.

The role requires team work, time management and attention to detail.

Expected Behaviours
At Grampian Fasteners, our mission is to provide our customers with an unrivalled service and clear value.

We achieve this by focusing on the behaviours we build into our values and expect all staff to incorporate these behaviours into their daily working lives.

, permanent

Salary:
From £25,480.00 per year

Benefits:

  • Company pension scheme
  • Private Healthcare, including extended optical & dental cover
  • Cycle to Work scheme
  • Commuter Travel Club scheme
  • Employee discount
  • Free onsite parking

Schedule:

  • Monday to Friday

Experience:

- customer service: 2 years (required)

Work Location:
In person

Reference ID:
GF002PD

Salary:
From £25,480.00 per year

Benefits:

  • Company events
  • Company pension
  • Cycle to work scheme
  • Employee discount
  • Flexitime
  • Free flu jabs
  • Free or subsidised travel
  • Free parking
  • Onsite parking
  • Private dental insurance
  • Private medical insurance

Schedule:

  • 8 hour shift
  • Monday to Friday

Experience:

- customer service: 2 years (required)

Work Location:
In person

Application deadline: 14/02/2024

Reference ID:
GF002PD