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Service Advisor

2 months ago

Aberdeen, Aberdeen City, United Kingdom Pybus Recruitment Full time
Job Title: Service Advisor

Location: Aberdeen, AB12 3AW

Salary: £26,500-£30,500 (depending on experience) + bonus – OTE £32,500-£36,500

Department: Aftersales

Job Type: Full Time and Permanent – 42 Hours a week - Monday to Friday with 1 in 4 Saturday Mornings

About the Role:

We are seeking an experienced Service Advisor to join our team at Pybus Recruitment. As a Service Advisor, you will be responsible for delivering exceptional customer service and ensuring a high standard of customer satisfaction.

Key Responsibilities:

  • Drive the standard in customer care with a diverse customer base.
  • Manage the relationship between customer and dealership.
  • Manage the service process effectively.
  • Go beyond process in delivering exceptional customer service.
  • Deliver effective value-added sales solutions to customers to ethically promote the wide range of our client's products and services.

Essential Skills & Experience:

  • Administrative experience.
  • Able to handle sensitive and confidential information.
  • Excellent communication and customer service skills with experience handling complaints.
  • Evidence of customer-facing administrative experience.
  • Experience in a selling/customer service environment.
  • Full driving license held for a minimum of 6 months with fewer than 9 penalty points.
  • Evidence of the 'Right to Work in the UK'

What We Offer:

  • Industry-leading package.
  • 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme.
  • Bonus payments are based on your performance.
  • Pension Scheme & Life Assurance.
  • Ford Privilege vehicle purchase scheme.
  • Discount on Service, Bodyshop, and Parts.
  • 1 day each year to volunteer for a charity of your choice.
  • Cycle to work purchase scheme.
  • Access to the Perks at Work discount website.