Service Advisor
4 weeks ago
At Rubber Duck Cars, we are seeking a highly skilled Service Advisor to join our team. As a Service Advisor, you will be responsible for delivering exceptional customer service and ensuring that our customers receive the highest level of care.
Key Responsibilities:- Drive Customer Satisfaction: Provide a positive and welcoming experience for our customers, ensuring that their needs are met and exceeded.
- Manage Customer Relationships: Build and maintain strong relationships with our customers, understanding their needs and preferences.
- Service Process Management: Effectively manage the service process, ensuring that our customers receive timely and efficient service.
- Value-Added Sales Solutions: Deliver effective value-added sales solutions to our customers, promoting our products and services in an ethical and transparent manner.
- Administrative Experience: Proven administrative experience, with a strong understanding of customer service principles.
- Confidentiality and Discretion: Ability to handle sensitive and confidential information with discretion.
- Excellent Communication Skills: Excellent communication and customer service skills, with experience handling complaints and resolving issues.
- Customer-Facing Experience: Evidence of customer-facing administrative experience, with a strong understanding of customer needs and preferences.
- Selling/Customer Service Experience: Experience in a selling/customer service environment, with a proven track record of delivering exceptional customer service.
- Full Driving License: Full driving license held for a minimum of 6 months, with fewer than 9 penalty points.
- Right to Work in the UK: Evidence of 'Right to work in the UK'.
- Competitive Salary: A competitive salary, with opportunities for bonus payments based on performance.
- Industry-Leading Package: An industry-leading package, including 33 days annual leave, an annual leave purchase and sale scheme, and a pension scheme.
- Ford Privilege Vehicle Purchase Scheme: Access to the Ford Privilege vehicle purchase scheme, offering exclusive discounts on Ford vehicles.
- Discounts on Service, Bodyshop, and Parts: Discounts on service, bodyshop, and parts, making it easier for our customers to maintain their vehicles.
- Volunteer Day: One day per year to volunteer for a charity of your choice, giving back to the community.
- Cycle to Work Purchase Scheme: Access to the cycle to work purchase scheme, making it easier for our employees to commute to work.
- Perks at Work Discount Website: Access to the Perks at Work discount website, offering exclusive discounts on a range of products and services.
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