Service Advisor
3 weeks ago
Join Rubber Duck Cars as a Service Advisor and take on a challenging role that requires excellent communication skills, administrative experience, and a passion for delivering exceptional customer service.
About the RoleWe are seeking a highly motivated and organized Service Advisor to manage the relationship between our customers and our dealership. As a Service Advisor, you will be responsible for driving the standard in customer care, managing the service process effectively, and delivering exceptional customer service.
Key Responsibilities- Drive the standard in customer care with our diverse customer base
- Manage the relationship between customer and dealership
- Manage the service process effectively
- Go beyond process in delivering exceptional customer service
- Deliver effective value-added sales solutions to customers to ethically promote our products and services
- Administrative experience
- Able to handle sensitive and confidential information
- Excellent communication and customer service skills with experience handling complaints
- Evidence of customer-facing administrative experience
- Experience in a selling/customer service environment
- Full driving license held for a minimum of 6 months with fewer than 9 penalty points
- Evidence of 'Right to work in the UK'
- Industry-leading package
- 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme
- Bonus payments based upon your performance
- Pension Scheme & Life Assurance
- Ford Privilege vehicle purchase scheme
- Discount on Service, Bodyshop and Parts
- 1 day each year to volunteer for a charity of your choice
- Cycle to work purchase scheme
- Access to Perks at Work discount website
If you are interested in this exciting opportunity, please submit your CV.
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