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Vehicle Returns Coordinator

3 months ago

Swindon, Swindon, United Kingdom BNP Paribas Full time
VEHICLE RETURNS COORDINATOR (

JOB NUMBER:

SN

Vehicle Returns Coordinator

Swindon - Hybrid

About the role


Sitting in our Global Operations function, the Vehicle Returns Coordinator will be responsible for the efficient data processing for the return of our vehicles.

You will be the link between our Customer and our Suppliers, managing every aspect of the vehicle return stage and ensuring a seamless experience for all parties.


You will be liaising with our internal and external stakeholders on a daily basis, ensuring their vehicle return is processed correctly, whilst keeping them updated on the progress.

You will be the main point of contact for the supplier, responsible for keeping them informed and up to date.

You will handle any challenges or difficult conversations with confidence, while working towards a swift resolution. Your ultimate goal is to provide exceptional customer service to all parties.

What's in it for you?


The Vehicle Returns Aftersales Coordinator is a Pay Zone A2 level role, this includes a basic salary of up to £22,000 along with an annual bonus of up to £1,100.

We operate a
hybrid working option, this gives you up to 2 days working from home per week. You will be eligible, once training is complete and you are fully competent in the role.

We are a family-friendly employer with a culture based on trust, autonomy and flexibility and believe everyone has a voice and the opportunity to make an impact.
You will also enjoy the outstanding benefits including;

  • Private Healthcare (AXA PPP)
  • Life Assurance
  • Company Pension scheme
  • A range of personal flexible benefits
  • 25 days holiday, your birthday off plus bank holidays
  • Free Parking
  • Free Gym onsite
  • Access to great discounts on our products and services
  • To celebrate your 1st year you can enjoy a 1⁄2 holiday or a £75 Love2Shop voucher
  • Paid eye tests and £50 towards your lenses
  • Volunteering days
  • Charity Fundraising

About you
You will be very efficient with processing data at high volumes.

You'll be super organised, able to plan and juggle multiple activities with ease, and the fast pace of the role will not phase you You will be familiar with managing your own caseload and executing activities in order of priority.


Alongside your mastery of managing multiple priorities, your communication skills will also be well-honed - you'll be able to manage any situation with suppliers with a calm attitude and solution focused mind-set.

We're after someone who takes real pride in their work.

We want to ensure that our customers receive the best service possible and that improvements are flagged, acknowledged and actioned as we look to grow the business.


You will be joining a supportive and collaborative team, so you will be someone who is prepared to help out with the good of the team always in the forefront of your mind.

Not shy to share your thoughts in a constructive fashion, you will be comfortable in a corporate environment. You will welcome ownership and accountability, be creative and solution focussed. Above all, you must love delivering exceptional customer service. Going the extra mile is what you live for

Key Skills required:

  • Customer facing background, dealing with complaint calls
  • Admin background
  • Can work independently and well as a team
  • Attention to detail

About us
We are Europe's No.1 vehicle leasing provider with a clear vision for sustainable mobility. Mobility is as simple as someone moving from point A to point B, however and whenever they choose.

We know that for 2021 and beyond, being innovative and creative, developing existing products and introducing new ones quickly into the mix is what our customers want, whilst we also focus on leading the way forward on Climate Action within the mobility industry.

Luckily, at Arval, we have an excellent pedigree in all things mobility, and the launch of our five year plan, Arval Beyond, puts us out in front, leading the way.


Find out more about our plan here:
Arval Beyond

We truly believe all our Journey Makers help us shape our story - and make history in the process. Come, join our family, and be part of it too.

Culturally, we are a friendly bunch - more human, than corporate.

We expect a lot but know that works both ways so offer our Journey Makers a fantastic employee experience end to end.

Here's a recent video we put together that shows life at Arval: The Journey Makers

Application process

_Arval:
For the many journeys in life_

Primary Location:
GB-ENG-Swindon

Job Type:
Standard / Permanent

Job:

OPERATIONAL EFFICIENCY TRANSFORMATION AND BUSINESS ANALYSIS

Education Level:
Not indicated

Schedule:
Full-time

Entity:
Arval