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Volunteer Coordinator

3 months ago

Sheffield, Sheffield, United Kingdom Citizens Advice Full time

Volunteer Coordinator

Job description and person specification
Citizens Advice Sheffield provides a range of advice and advocacy services through digital means, by telephone and in person.

We seek to empower our clients and support them to improve their confidence and capability on a wide range of issues.

We campaign for change to social policy to improve the well-being of the people and communities we support.

We aim for excellence.

Our ambition is to be among the best advice and advocacy services in the country, and one of the leading voluntary and community organisations in Sheffield.

We recognise and value the significant contribution that volunteers can make to ensuring people have access to high quality information and advice - and we are committed to making volunteering with us a worthwhile and rewarding experience.


Purpose of job


The pandemic necessitated dramatic changes to the way we deliver our services with the majority of our provision moving on to the phone and this in turn meant huge changes to volunteer roles.

This combined with the wider impacts of the pandemic led to a large number of volunteers deciding to move on.

As we adapt to the post pandemic world and work to meet the ever-increasing need for advice driven by the cost of living crisis we need to expand volunteering at Citizens
Advice Sheffield.

This is an exciting opportunity to shape and deliver our volunteering programme from recruitment and training to ongoing communication and support.


Main duties and responsibilities

Volunteer recruitment

The postholder will:

  • Develop a portfolio of volunteer roles that meet the needs of the organisation encompassing both service delivery and support roles
  • Clearly identify and articulate what volunteers can get from undertaking these roles, taking into account a wide range of motivations for volunteering
  • Run regular recruitment campaigns, giving particular attention to equity, diversity and inclusion. This may include giving talks, attending volunteering fairs and advertising
  • Ensure prompt and accurate communication with all enquirers and potential volunteers
  • Undertake appropriate selection processes including interviews in conjunction with other staff

Training and support

The postholder will:

  • Design and deliver a comprehensive induction for all new volunteers that balances quality and support with the need for volunteers to feel they are contributing as soon as possible
  • With input from Supervisors, ensure there is a clear training programme for all roles including both oneoff and recurrent training
  • Ensure there are clear expectations for all volunteer roles
  • Manage and maintain accurate volunteer records including personal information, training and competence
  • Work with Supervisors to ensure all volunteers receive appropriate technical supervision, regular feedback and ongoing support in their roles to ensure both volunteer wellbeing and satisfaction and maintenance of quality standards

Comms and engagement

The postholder will:

  • Develop and deliver a regular programme of communications with volunteers that meets their needs
  • Organise and run engagement events to support volunteer retention
  • Provide volunteers with regular opportunities to feed back on their experience and work with colleagues to act on feedback appropriately
  • Ensure volunteers receive feedback about the work they are doing and the value they are adding for clients and the organisation

General

The postholder will:

  • Maintain accurate records and provide routine reports as required on volunteer numbers, activity, demographics etc
  • Respond appropriately to any safeguarding concerns, demonstrating an understanding of, and complying at all times, with CAS Safeguarding Policies.
  • Be aware of and seek to address their own development needs in conjunction with their line manager
  • Attend and contribute as appropriate to internal meetings
  • Comply with all organisational policies and procedures
  • Uphold the aims, values and principles of the Citizens Advice service and ensure that the work reflects the service's Equality and Diversity Policy
  • Abide by health and safety guidelines and share responsibility for own safety and that of colleagues
  • Ensure good practice at all times by contributing to the learning of the team and the development of new ways of working
  • Work cooperatively with colleagues and encourage good teamwork
  • Maintain and develop a close liaison with relevant external agencies, and represent the service as appropriate
  • Carry out any other tasks that may be within the scope of the post to ensure the effective delivery and development of the service

Person specification

Knowledge
Comprehensive knowledge of best practice in volunteer management

Skills
You will need excellent skills in the following areas:

  • Volunteer management
  • Listening, verbal, written and presentation communication skills
  • Training and coaching skills, e