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Case Services Officer
3 months ago
Are you passionate about delivering excellent customer service and want to make a difference to the lives of Canterbury district residents?
We're doing things differently and if you have an appetite for learning, enjoy variety and want to join a team who are redefining how council services are delivered, we'd like to hear from you.
If you're looking for an opportunity to join a friendly team where learning and development are the norm, read on.
We are looking for and enthusiastic individual to join our large case management team and are looking for:- those who would like to start a career in customer service administration;
As a Case Services Officer you will focus on providing an efficient and effective customer support service through responding/resolving cases across the Council for both internal and external customers to support the needs of the service delivery plan.
On a case management basis, act as a point of contact for the customer to enhance the customer journey and customer experience.
The tasks you will be required to carry out are;- Deal with phone messages from the contact centre from applicants that require an answer not able to be given by the centre- Process documentation that has come in the post to Housing. Processing information received.
- Checking financial information and ID rec'd at evidence check
- To provide customers with no IT access an appointment system to complete the online form over the telephone.
- Signpost /make referrals for customers to other help and support
- Collate information and draft written replies to customer related queries
If you join our team, you will:
- Be supported by a wider team all pulling together to deliver services,
- Have autonomy to plan and deliver your own workload,
- Be supported to develop your skills and experience across a range of council services and
- Derive satisfaction from making a difference to people's lives every day.
- Local government pension scheme
- Flexible working we understand the importance of a good worklife balance
- Excellent opportunities for training and development
An Enhanced DBS check is requird for this role.
Interviews will take place on the 13 April 2023.
Site maintenance is being carried out on 25 March 2023 between 00:00-12:00.
