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Customer Service Agent

3 months ago

Edinburgh, Edinburgh, United Kingdom Menzies Aviation Full time
Overview

People. Passion. Pride. This is what has driven our teams since 1833.


Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 250 locations in 58 countries, across 6 continents.

But at the heart of our business is our people.

Role Purpose


Support the Baggage Services team in the assistance of passengers arriving into the airport with mishandled baggage, handle customer complaints and other duties as assigned, ensuring customer service standards are achieved and that Menzies aviation, airport and customer airlines policies and procedures are adhered to.


What you will be doing

  • As part of the Baggage Services team you will ensure customer reports are dealt with in a timely manner
  • You will process customer's mishandled baggage using an automated or manual system ensuring full compliance with regulatory, company and airline requirements.
  • Liaise with customers facetoface and also by telephone ensuring they are informed every step of the way
  • Liaise with our airline customers and baggage delivery
  • Ensure you deal with disruption and irregularities with confidence and
Would you like to see more detail on the accountabilities of the role? Please see the attached job description for further information

Safety, Security and Compliance:


You will have a responsibility and duty whilst at work to take reasonable care of the health and safety of yourself and of others whilst at work.

You must carry out work in accordance with information and training provided and any specific workplace health and safety rules or procedures.

For further details, please see the job description attached.

What we are looking for

  • Good verbal communication skills
  • Diligent attention to detail
  • Aptitude for working with a variety of information technology
  • A full 5 year work/unemployment/education history
  • Proof of Right To Work in the UK

Diversity


Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role.

Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

**Application Instructions