German Speaker
2 weeks ago
German Speaking Customer Care Order Processor
Competitive Salary, superb employer, great benefits
Office Based / Tredegar
The Company:
Our client is a market leader in their field. They manufacture and supply a range of products to healthcare providers across the UK and internationally.
The Job:
This is a lovely all round job Reporting directly to the Customer Care Manager, the primary areas of responsibility will be as follows;
- Daytoday customer care relationships with both UK and Export customer accounts.
- This includes processing orders on a timely basis, liaising with customers, arranging transport, processing sample requests, providing technical support, updating customer portals, arranging product returns, dealing with customer complaints, sales & marketing support to coordinate product rentals and evaluations, providing support to German & USA branches when required.
- Processing orders generated via online/Amazon orders and assisting with developing these businesses through proactive review of customer feedback and coordinating responses to any issues raised
The Person:
- Pevious order processing, administration and officebased customer service experience is essential
- Experience in export documentation and shipping procedures is preferable
- IT literate and highly proficient with ERP systems and core Microsoft Office Applications i.e. Word, PowerPoint, Excel
- Excellent communication (written and oral) and confident telephone manner experience is essential for managing customer relationships
- Excellent organisational skills
- Committed and professional team worker
- Attention to detail and the ability to prioritise workload in a fastpaced environment
- Proactive and adaptable to work under pressure
- Troubleshooting: the ability to identify customer needs and problems that may arise to determine root cause and find solutions based on product / technical related queries
The Salary:
£Competitive Salary dependent on experience
The Hours:
Monday to Thursday pm and on Fridays
Location:
Tredegar
100% Office based role
The Benefits: 25 days holiday plus 8 days bank holiday, a match contributory pension.
Job Types:
Full-time, Permanent
Benefits:
- Company pension
- Free parking
- Onsite parking
Schedule:
- Monday to Friday
Work Location:
In person
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