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Apprentice Outpatient Clinic Clerk

3 months ago

Birkenhead, Wirral, United Kingdom Wirral University Teaching Hospitals NHS Trust Full time
Receive and acknowledge incoming referral letters if appropriate. Refer letters to Consultant/clinician for advice. Book and advise patients of appointments using partial/fully booking protocols. Ensure clinics booked to full capacity as per the agreed Consultant/clinicians template.

Make suggestions as to any modification to ensure smooth running of clinic based on demand. Ensure that all outpatient targets are met. Registering urgent patients if have appropriate Cerner access. Deleting of clinics due to Annual/Study leave etc, as per agreement with Consultant/clinician.


Re-booking patients who have had to be cancelled due for example to sickness of clinician Complete administrative details for each patient on out-patient status record.

Check if results received if appropriate to clinic and chase results if not available. This may necessitate reading clinicians last letter to see which tests ordered, eg; bloods/X-ray/ECG/MRI/Histology/Microbiology. These may be from this hospital or other hospitals or units, eg Alder Hey.


Receive patients in clinic, welcome them, check administrative details are correct and amend computer records to ensure all data is up-to-date and accurate.

Record details of attendance, treatment and follow-up as designated by clinician on computer. Send out letters to non-attendees and their GPs and discharge from computer system as per Patient Access Policy. Book further appointments/investigations as per clinicians instructions.

Answer telephone enquiries regarding all aspects of clinic activity. Deal initially with any face to face or telephone complaints from patients or GPs and refer to advice as approp