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Customer Advisor
3 months ago
About Sage Homes
Sage Homes is an innovative Blackstone and Regis business addressing the housing crisis in England by making good homes affordable for people across the country who need them.
Since 2017 we have delivered around 16,000 new homes across affordable rent, shared ownership and social rent for individuals and families.
In 2021 Sage Homes became the largest provider of new affordable housing in England, and by 2030 we have committed to deliver 30,000 high-quality affordable homes across the country.
We have invested more than £3 billion into high-quality affordable housing.Our entrepreneurial spirit combined with our technical expertise has got us to where we are today and will enable future sustainable growth.
About the role:
This is a permanent opportunity with a working pattern of Monday - Friday, 9am - 5.30pm from our Northampton office.
Duties include:
- Offering helpful, accurate and professional advice to customers and taking ownership of queries to prevent escalation
- Welcoming new customers to their homes and ensuring any reasonable issues are resolved so that the level of customer satisfaction is maintained and improved
- Where specialist assistance is required, fielding the query to the correct team member or department, offering comprehensive information before handing over
- Making a valuable contribution to the team by reviewing and continuously improving Sage's customer service approach and processes, to ensure that issues are being identified and resolved effectively
About you
- Experience within a customer service role in a call centre environment
- Experience in a similar role for a Registered Provider, Housing Association or in the property sector is useful but not essential, as we are looking for people who are passionate about customer service
- Great communication skills both verbal and written, demonstrating a natural desire to find solutions, professionalism and empathy to ensure customers feel valued
- Proven ability to use Microsoft Office, Teams and CRM systems (Microsoft Dynamics)
- Ability to act efficiently and proactively within defined decisionmaking processes
As well as regular support and guidance from your manager you can expect to receive a variety of learning and development opportunities to support you as you grow within our business.
This includes internally and externally delivered development programmes and opportunities to study for professional accreditations and qualifications.About the culture
We truly care about the outcomes we deliver; creating safe and environmentally friendly places for people to flourish. And we're curious, passionate and inventive in the way we create social change.
Sage is a fast-paced and supportive environment where ambitious and proactive employees thrive. People are empowered to use their pioneering efforts to grow themselves and our business.
We are proudly committed to creating an inclusive workplace, where the diversity of our people and their ideas are truly valued and we love to see applicants from diverse backgrounds and different walks of life.
