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Customer Service Representative

3 months ago

Uxbridge, United Kingdom Quarsh Full time

BRITAhas been successfully growing its position as a premium brand in the water filtration and optimisation market for many years. Part of the BRITA group of companies, we are a family-owned business dedicated to changing the way peopledrink water sustainably.

About the Role

Role Responsibilities

  • Ask pertinent questions to ascertain the nature of the reported fault by providing the necessary support to resolve the issues and log calls for an assigned Engineer to resolve if necessary.
  • Organise parts to be sent to site and provide the necessary quotations to clients for chargeable works to be undertaken.
  • Support the Planner and Service Delivery team on an ongoing basis.
  • Ensure all information is detailed and kept up to date on both internal CRM systems.
  • Maintain good technical knowledge of BRITA Vivreau products and "first fix" processes.
  • Must have the right to work in the UK

About You

You will be a professional, solutions orientated individual possessing a positive "can do" attitude with a minimum of at at least 2 years experience within a similar Customer Service environment.

You will need to be highly organised, detailed and enjoy workingin a busy, KPI driven office. You must be prepared to work on site Monday - Friday.

It goes without saying you will be driven, focused, empathetic and commercially savvy and you will possess communication skills that are second to none

About us.
BRITA are an award winning, "Investor in People" business. With a profound awareness of global issues such as health, hygiene and sustainability. Factors which are at the forefront of our products and future plans.

We're proud to invest as much in our people as we do our products