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Office Coordinator

3 months ago

London, Greater London, United Kingdom Housekeeping (Royal Lancaster) Full time

#JoinOurHappiness
Are you the type of person that gets out of bed on the right side every day? Do you love fixing things that are broken? If so, we'd like you to come and join our happiness as an Office Coordinator


Here at the Royal Lancaster London, our goal is to be the happiest hotel in London and it's our people that deliver it with their fun and caring attitude.

We are always on the lookout for development opportunities, and moments to grow while helping our colleagues reach their potential and opening the door to their next opportunity.

Joining our independently owned and 5-star properties as an Office Coordinator for Royal Lancaster London, you will help build a supportive and social place, where we can all be at our best while receiving the following happiness perks:

  • Service Charge
  • Complimentary night stay for 2 at the Royal Lancaster London
  • Employee discounts of up to 50% food & beverage and spa treatments across our sister properties (Landmark London and K West Hotel & Spa)
  • Employees and Friends & Family rates across our sister properties
  • Reward Gateway membership which gives you exclusive access to variety of discounts ranging from healthcare and wellness to everyday shopping, restaurants and travelling
  • Complimentary meals on duty
  • Uniform provided and laundered complimentary
  • Refer a friend bonus
  • Cycle to work & workplace pension schemes
  • Annual season ticket loans
  • Employee recognition schemes and Social Committee events including gala dinners and much more
  • As an Office Coordinator you will be working in Accommodation department and will be reporting into Director of Accommodation Services.
  • You will be surrounded by a dynamic and passionate team working in a fast paced environment. Creativity will be a key element to your role and success, as you will be committed to providing the best product to our guests.

Key Duties and Responsibilities

  • Maintains the handover book, tracks "on loan" guest items
  • Ensures that the staff hours entered is accurately uptodate & maintained daily in the rota book and T&A system
  • Ensures Agency Time sheets are correct and sent on time
  • Ensures that all extra rooms and deducted hours are accurately entered into the system
  • Recommends any improvements that may benefit the business
  • Coordinates training program, ensuring all colleagues are trained and records are kept in order
  • To liaise with the Reception Shift Leader and Floor Supervisor to ensure there are enough ready rooms for arriving guests
  • Ensures any maintenance faults are recorded in Opera and follow up to ensure jobs have been carried out
  • Ensures all quality spot checks are calculated properly and results are entered in the spreadsheets
  • Attends training programs as requested
  • Recognize any issues that will act as barriers to achieving departmental objectives; inform the Accommodation Managers or Director of Accommodation of the barriers
  • Liaise and follow up on work requests with the Front Office, Engineering, Room Service, and other related departments
  • Is attentive to all guests and ensures that special requests are delivered on time and in a professional manner
  • Handle guest complaints promptly, efficiently, and diplomatically, and bring all complaints to the attention of the Accommodation Manager
  • Correctly handles any lost property inquiry following the agreed procedure
  • Is fully aware of guestrooms, functions, and VIP movements within the hotel
  • Is familiar with and observes and enforces all house rules and hotel policies
  • Has a proficient working knowledge of Opera Management System.
  • We're more concerned with what's in the glass not whether it's half full or empty so come and pour some happiness into yours by joining our award winning family

All applicants must be legally eligible to work in the UK.

INDBOH