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Emergency Department Receptionist
3 months ago
The post holder will have day to day responsibility for the administration of the relevant electronic Patient Information system, the Emergency Department reception area and Urgent Treatment Centre reception area.
They will work as part of a friendly team providing front line administration services to the department, welcoming patients and visitors to the department, the booking in of patients and outpatient appointments, scanning and answering the telephone to both internal and external callers.
You must have relevant years of experience working in an admin and clerical role and experience of dealing with the general public and members of staff.
You will possess excellent written & verbal communication skills, the ability to work as a team member and on your own initiative and be able to prioritise your workload without compromising attention to detail.
We have also entered into a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.
Our Excellence ValuesCompassion
Accountability
Respect
Integrity
Courage
We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone's full potential.
We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.
Booking in of patients attending Accident & Emergency onto the hospital computer system.
Liaising with ambulance staff and booking in patients on arrival.
Receive and deal with telephone enquiries as required.
Cancel or change appointments according to clinic rules and procedures.
Reception duties on out-patient clinics, ensuring all computer details are maintained correctly on the Symphony/Camis system and that all relevant details are entered/updated correctly.
Ordering and booking in of hospital notes as required by the Department.
Notifying Overseas Department of any visitors attending the Emergency Department and taking relevant information.
Scanning Emergency Department attendance notes onto the Symphony system
Admitting patients transferred to other areas of the hospital onto Camis
Weekly filing in Medical Records of ED Specialist notes.
Admitting and discharging patients on Camis for the Emergency observation area
Photocopying as required and all other routine office duties.
Deal with all enquiries from members of the public.
Liaise with all levels of staff
Be aware of the Data Protection Act, Fire, Health & Safety and that all Trust Policies are adhered to.
Attend mandatory courses.
Any other duties which may be required.
To provide cross cover for Urgent Care.
Liaise with all multidisciplinary levels across all directorates. Have the ability to interpret and convey information accurately and concisely.
To participate in any in-house training and awareness sessions to keep up to date with the transit time target
