Customer Success Admin

2 weeks ago

Hessle and Hill Top, United Kingdom Giacom Full time

Company Description

Supporting a UK-wide network of over 5,000 local, expert technology providers, Giacom makes it really simple for technology resellers and MSPs to access everything they need to create brilliant technology solutions for UK businesses.


Giacom's market-leading platform, Cloud Market, provides one place where partners can procure and manage comms, cloud, hardware and IT products and services, from the world's leading vendors and service providers.


Our comprehensive portfolio of technology products and services gives our partners the competitive advantage to build bigger and more successful businesses by providing their customers with the best solutions and customer experience possible.


At our core, we value diversity and inclusivity, creating an environment that empowers our team members to be their whole, authentic selves, every day.

We believe that by embracing different perspectives and backgrounds, we can truly make a difference and shape a better future.

Are you ready to join us in our mission to supercharge UK business growth through the transformative power of technology enablement? Join us in fulfilling this mission and making a meaningful difference

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Department: Operations

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Salary:Up to £24,000 + Comprehensive benefits package.
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Location:Hessle (hybrid available with 3 days in office)
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Duration: 12 Month Fixed Term

Role Overview
Provide direct support to our mobile customer base in a timely and accurate manner.

Using all available Internal & External resources to provide a high level of service putting our customers at the centre of all communications.


Responsibilities & Accountabilities

  • Resolving inbound queries and requests for information from external and internal partners
  • Handling difficult conversations with mínimal escalation
  • Take end to end ownership of queries and resolve in a timely manner in line with company SLA's and expectations
  • Liaise with our departments such as Sales when required
  • Maintain up to date records on our CRM system
  • Carry out any 'ad hoc' assignments as and when required
  • Remain compliant with health and safety company policy and legislation

Qualifications

  • Exceptional level of written and verbal communication skills across all levels.
  • Experience of handling difficult conversations.
  • Proven experience in a Customer Services or Sales Role.
  • Professional and friendly telephone manner.
  • The ability to cope with multiple tasks and deadlines.
  • Excellent time management and organisational skills.
  • Ability to manage and prioritise own workload whilst working independently with mínimal supervision or escalations.
  • Excellent attention to detail.
  • Friendly, polite, and professional attitude.
  • High level of accuracy and numerical ability and attention to detail.
  • Ability to set priorities for incoming tasks from several different sources to meet deadlines, ability to work under pressure and with conflicting and changing priorities.
  • Competent user of MS Office, Excel & Word.

Additional Information
At Giacom, we champion authenticity and individuality. Say goodbye to rigid dress codes and embrace the freedom to be yourself. Our work environment encourages and celebrates your unique qualities, providing a space where you can truly thrive.


If our advert has sparked your interest in joining the Giacom team, and you're still contemplating whether it's the perfect fit for you, please don't hesitate to get in touch.

We would be delighted to hear from you and have a conversation about all the exciting opportunities we have to offer.

Your exploration of possibilities starts with a simple connection, and we welcome the opportunity to connect with you.

And what about the Giacom benefits ?
Working with Giacom offers a multitude of perks designed with you in mind. From a generous 25 days of holidays to a comprehensive pension plan, we've got you covered. And to make your celebrations extra special, you'll enjoy an additional day off around your birthday.


Your well-being and engagement matter to us, which is why we have a dedicated team committed to ensuring your satisfaction at work.

We're here to provide the support and empowerment you need, every step of the way.

Recognition is vital to us, and we believe in acknowledging your hard work and achievements.

That's why we regularly organise team and industry events to celebrate your successes and foster a sense of camaraderie among our team members.

Our Employee Assistance Programme will also help you to maintain your well-being, providing support when you need it most.

Professional development opportunities are readily available to help you achieve your personal goals, and we even offer eye care vouchers and discounted Medicash membership to assist with your well-being.

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