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IT Technical Support Officer

3 months ago

Malton, North Yorkshire, United Kingdom 4Recruitment Services Full time

IT Technical Support Officer - Malton (Temp Vacancy)

Umbrella Pay Rate:
£18.00ph

Full-Time (37 hours)

Job Purpose:

  • Daytoday efficient operation of the HelpDesk
  • Providing support and advice to users through the production of relevant guides, FAQs and basic training
  • Supporting the inventory management, license management and procurement requirements of the IT service
  • Maintaining the Council's IT Infrastructure and enduser devices inline with operational requirements, Council IT security policies and PSN/GDPR requirements
  • Providing technical input into projects
  • Embedding ITIL standards in all aspects of the department's activities

Accountabilities:

  • Providing technical support to endusers via the HelpDesk, including prompt resolution of a wide range of issues
  • The implementation, maintenance and development of the Council's IT infrastructure and system security
  • Promoting and facilitating efficient use and development of technology and digital equipment across the Council
  • Advising on/contributing to the implementation of new technologies, taking account of Ryedale District Council's IT architecture as a whole
  • Working with Business Transformation Team and other colleagues on project work to digitize, streamline and improve Council processes
  • Providing basic training to endusers to enable them to get the best from ICT equipment and software
  • Triaging issues that cannot be solved internally to the appropriate external resource for resolution, and managing issues through to successful resolution
  • Using service and performancetracking software to ensure that requests for service are properly logged and followed through to conclusion
  • Contributing to the support and maintenance of all aspects of the Council's IT infrastructure, LAN and WAN inline, with the Council IT security policy and PSN / GDPR requirements
  • Contributing to the technical aspects of the IT Disaster Recovery plan and supporting regular testing of the plan to ensure the successful recovery of ICT systems in a disaster recovery scenario
  • Advanced network troubleshooting including checking connectivity of devices and related network settings
  • Liaising with third parties to support internal services or networked PC hardware.
This includes managing the repair/support and following it through to an acceptable conclusion for the customer.

  • Providing audiovisual equipment support for all Council events, including support for the voting system and the audio recording of Council committees
  • Management and configuration of the telephony systems in conjunction with any external suppliers
  • Managing and updating the door access control system
  • Writing and maintaining professional system documentation
  • Contributing to the design and implementation of technical projects

We offer:

  • 24 hour one on one specialist consultant based within your geographical area
  • 4Recruitment Services Employee Benefits Programme
  • Our own dedicated payroll support ensuring you get the full benefits of your payment

Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.
To discuss this vacancy or other vacancies in your area please contact