IT Support Specialist
2 months ago
Principal IT is seeking a skilled IT Support Technician to join their team on a permanent basis. As the primary point of contact for IT services, this role involves direct interaction with customers, addressing IT incidents and requests.
Key Responsibilities:- Participate in the on-call rota, covering weekends and out-of-hours periods
- Deliver IT support within the factory and office environments
- Set up product codes and produce sample labels ahead of production
- Effectively manage the process of change
- Contribute to the support team's shift rota and cover to support the business in and out of agreed hours
- Work to agreed service-level metrics, including average response time, first-contact resolution rate, mean time to repair, and customer satisfaction
- A strong passion for IT and technology
- A focus on customer service
- Excellent knowledge of IT products, including Microsoft Windows Server, Virtualisation, Exchange/Office 365
- Experience working independently
This role requires flexibility, with a shift pattern that includes early and late starts. The latest finish time is 17:30, and the earliest start time is 06:00, allowing for a comfortable commute.
If you are interested in this IT Support Technician position, please follow the link below or contact Principal IT directly.
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