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Guest Service Supervisor

3 months ago

Dundee, Dundee City, United Kingdom Aimbridge Hospitality EMEA Full time

Job Ref:
INT17075

Branch:
Hampton by Hilton Dundee

Location:
Hampton by Hilton Dundee

Salary/Benefits:
£11.50

Contract type:
Permanent

Hours:
Full Time

Shift pattern:7am-3pm or 3pm-11pm

Hours per week:40

Posted date:11/04/2023

Closing date:13/05/2023

Who are we?


Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand, overseeing over 1,600 hotels and resorts across the world.

We work with big brands such as Hilton, Accor, Marriot and IHG as well as small independent hotels and everything in between.

What is in it for you?

As part of the Aimbridge team, you will have access to a suite of benefits that include

  • Hotel discounts portfolio wide
  • Staff rates and up to 50% discount on food beverage and spa


 Wagestream
  • Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
  • 24/7 access to our employee assistance programme


 Volunteer days
  • Up to two days per year to support a charity of your choice
  • Staff meals on duty
  • Paid breaks
  • Starting salary above national minimum wage
  • Flexible working opportunities
A day in the life of


As
Guest Service Supervisor, you will assist the Manager by supervising all aspects of your team, as well as assist overseeing any events within the hotel.

You will maintain consistent standards of service, ensuring guest satisfaction whilst creating a working environment that supports our values.


Based in the Hampton by Hilton Dundee you will be part of a small (but mighty) team of passionate people who know that being the best doesn't always mean working around the clock.

What do we need from you?


To be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards.

A good Supervisor will always have the ability to problem-solve, manage time pressures calmly and be approachable. They should also possess a relationship of respect and trust between themself as well as their staff members.

A Supervisor is responsible for managing the workflow and training new hires on how they can best serve customers and teams of employees.

They also create schedules that keep everyone busy with deadlines met to prevent gaps or downtime while giving direction and feedback about what needs improvement.


At Aimbridge we believe personality is key, so it goes without saying that you will have bags of personality and a real flair for hospitality.

At Aimbridge, we recognise that people are the heart of our business.

As a Global leader, we are committed to representing our Global community and enabling everyone to Be Their Best Selves.