Allocations Officer
1 week ago
Job Title:
Allocations Officer
Type:
Temp ongoing
Hours: 37
Location:
Sevenoaks
DBS:
Enhanced
Driver Required:
Yes
Purpose of the Role
I am representing a client based in Kent, who are looking for someone to meet the housing needs by making the best use of the company's homes, by supporting customers to be in the right home whether through use of registers, mutual exchanges, transfers, decantsand under-occupation.
Job Role
- Maximise income by minimising rent loss through effective management of our empty homes and lettings processes.
- Help customers to understand their responsibilities as tenants and how to sustain their tenancy.
- Reduce under occupancy in our homes.
- Administer the decant process to support the delivery of required works and achieve customer satisfaction.
- Work with our partners to ensure our Home Standard is met.
- Build relationships with local authorities and other partners to assist with their homeless and other housing duties.
- Provide clear and accurate information to customers considering their individual needs, so they receive a genuine and positive experience.
- Continuously support the development and use of ICT to provide an efficient, modern, and responsive service.
Requirements:
- Current knowledge of housing allocations, mutual exchanges, and homelessness.
- Proficiency in Microsoft office packages. Confident in learning inhouse bespoke systems.
- Experience of delivering a positive customer focused service.
- Proven ability to take ownership of challenging messages and difficult conversations with customers, colleagues, and stakeholders to successfully resolve their issues.
If you require any additional information regarding the position, please call Joel at Service Care Solutions on or send an E-Mail to
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