Lift Service Co-ordinator

7 days ago


Sevenoaks, Kent, United Kingdom Allied Healthcare Full time £29,000

Lift Service Co-ordinator Role
Paying up to £29k

Role Description: This is a full-time on-site role located in Sevenoaks for a Maintenance Coordinator. The Maintenance Coordinator will help with the running of the maintenance department working along side the Senior Maintenance Coordinator. Main Duties and responsibilities:
  • Logging call outs on Lift Data, whether received from email or phone and allocating to the route engineer - pushing to meet response time.
  • Schedule service visit dates with clients ensuring the bulk clients and overdue are prioritised at the beginning of the month.
  • Flexibility to rearrange scheduled works when engineers are sick or rerouted for emergencies, also handling in the appropriate manor with the client.
  • Entering and processing engineer service and breakdown reports, saving into relevant folder if recommendations noted prioritising lifts off.
  • Update lift status on Lift Data, ie. reinstate when no longer out of service and issuing to clients. Marking off services from the monthly schedule as you go
  • Entering insurance RCs and saving in the relevant folder
  • Managing technician's diary, scheduling jobs with client and issuing information to technician with managements approval
  • Sourcing parts and quotes, checking for managements approval on costs.
  • Raise Purchase Orders on Lift Data and issuing to suppliers/subcontractors.
  • Answering the door and taking in deliveries
  • Answering the phone to queries and complaints, logging line tests at the time of the call and liaising with suppliers and engineers.
  • Booking in parts/deliveries on Lift Data, then ensuring they are either stored in the correct place until required or labelling up for an engineer to collect and attend site to fit.
  • Chase clients for Purchase Order numbers when call outs are chargeable after a week escalate to Maintenance Manager
  • Ensure engineers have sufficient tools/stock and ordering as required
  • Call out pricing up and invoicing.
  • Update night call rota
  • Update night call portal
  • Monthly bulk client reports
  • Terminate a contract when advised by Sales/Management
  • Adding/Removing new sites on the vehicle tracker
  • Daily Check to clear the white cupboard to ensure engineers have taken relevant parts and it is clear (no rubbish/old parts have been left)
  • Undertaking other relevant tasks that may be required from time to time.

Knowledge/Experience

  • Lift Data system knowledge
  • Previous experience in working in a call centre environment/administrative role.
  • Good geographical knowledge.

Skills

  • Very customer service orientated/focussed.
  • Professional telephone manner
  • Interpersonal skills – friendly outgoing personality
  • IT Skills – Microsoft Office – (Word, Excel), Lotus Notes, Lift Data system.
  • Good organisation and planning skills
  • Good communication skills – written, oral and listening.
  • Ability to multi-task/flexible approach.

To discuss this role further or any other lift opportunities please contact me on or email

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