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Training Manager
3 months ago
Location:
HybridnSalary:
circa £45,000 plus excellent benefitsnHours:
Full timenContract:
Permanent
What we're looking for...
Do you have demonstrable experience of managing an events team within a commercial training business?nDo you have a "customer centric" mindset with demonstrable evidence of improving customer experience?nHave you worked with a software system to include Client Relationship Management (CRM) and Learning Management System (LMS) to manage efficient and effective training course delivery?nDo you have experience of managing costs efficiently?
About the role...
We have an exciting opportunity for a Training Events (Course) Manager to join our organisation.
As part of the training team, you'll lead and manage a training events team, ensuring the effective operational delivery of all public, virtual, and in-company training events and associated exams.
You will deliver the best customer experience and contribute to achieving training revenue and profit goals.
With line management and budget responsibilities, you will play a key role for the training events teams, located in Chesterfield and Warwick House, including hybrid workers.
Manage course allocation and team duties to ensure efficient delivery of training courses and exams.nChampion Salesforce best practices and identify improvements for better delivery.nCreate reports to manage team performance and support improvement decisions.nSupport a digital-first model, collaborating with other teams to transition our working methods.nWork with our Technology and Marketing teams on customer onboarding and feedback analysis.nCollaborate with Resource Planning and Product Development to introduce new courses and locations.nWork with the Health, Safety and Environment Team to ensure relevant processes are in place to distribute relevant material required e.g.
RIGS.nEnsure we administer the relevant requirements to maintain AO status and regulations.nIdentify opportunities to improve delivery efficiencies.nOversee accurate recording of revenue and costs for all events and exams.
As a manager, you will promote the success of CLLP and its members by:
Supporting the leadership team with the delivery of CLLP strategy, communicating our vision and purpose in a compelling manner, championing our principles of Technical Integrity, Customer Centricity, Simplification, Digital First and Collaboration, ensuring that the company is an agile and resilient operation, and that it achieves its short- and long-term objectives.
Flexible and hybrid working (depending on the role)n25 days' holiday a year (plus bank and public holidays)nEmployee Assistance ProgrammenLoyalty AwardsnBike LoannLife assurancenSickness pay - Depending on your length of service, you could be eligible for our enhanced sick pay which is above the Statutory Sick Pay (SSP) amount.
About us...
Certsure offers industry-leading certification services, Building Regulations schemes, products, and support to the construction industry.
We are dedicated to providing professional services and certification to a wide range of customers across the building services sector.
Our products and services are delivered through the marketing-leading brand NICEIC.Quality is the foundation of everything we do and as a result, many of our products are Government recognised and United Kingdom Accreditation Service (UKAS) approved.
From the technically excellent assessors to service advisors who really "get" our customers – we are always on the lookout for talented people to join our team.
We aspire to have a diverse and inclusive workplace, and as an equal opportunities' employer, Certsure is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
Such attendance to the office, will be as required by your manager (for example to complete any training that may be necessary for Induction, to integrate into your new team, attend meetings; and to complete such tasks required in the office etc.) You'll be provided with the necessary IT equipment to support remote working.
PLEASE NOTE:
As an employer, Certsure does not provide sponsorship as a licenced UK employer.
