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Customer Services Advisor
3 months ago
As the first point of contact based within the Customer Contact Centre, you will deal with a wide range of enquiries from customers via all channels with telephone being the most extensive form of contact.
Whilst being a confident and hard-working individual, you must also have the ability to work as part of a team in a pressurised environment, remaining calm at all times.
Excellent customer service and organisational skills are therefore essential for this role.
A good current working knowledge of council tax including recovery of arrears and/or housing benefits legislation/welfare benefits is also essential.
Provisional Interview Date:
Week commencing 26 February 2024.
Please be aware that Derbyshire County Council is placing this advert on behalf of this organisation and you should refer directly to its website for details of the terms and conditions attached to this post.
