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Customer Service Manager
2 months ago
Path Recruitment is seeking an experienced Customer Service Manager to join our team. As a key member of our team, you will be responsible for managing a team of customer service representatives and hire controllers, ensuring excellent customer service and maximizing business opportunities.
Key Responsibilities:
- Manage a team of customer service representatives and hire controllers
- Deal with customer site enquiries and arrange on and off hire of machinery
- Cover for the manager and senior team to ensure all tasks and functions run smoothly
- Chase up quotes and enquiries to maximize business opportunities
- Comply with company policies and procedures
Requirements:
- Previous experience in a similar role, such as Office Manager, Office Supervisor, or Hire Manager
- Knowledge of the hire industry, including heavy plant, accommodation hire, formwork, vehicle hire, generator hire, HVAC, powered access, tools, or plant hire
- Strong communication and leadership skills
What We Offer:
- A competitive salary and bonus scheme
- A friendly working environment with opportunities for career progression
- A comprehensive benefits package, including pension scheme, healthcare scheme, and up to 25 days holiday