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Customer Service Manager

2 months ago


Swadlincote, Derbyshire, United Kingdom Path Recruitment Full time
Customer Service Manager Opportunity

Path Recruitment is seeking an experienced Customer Service Manager to join our team. As a key member of our team, you will be responsible for managing a team of customer service representatives and hire controllers, ensuring excellent customer service and maximizing business opportunities.

Key Responsibilities:

  • Manage a team of customer service representatives and hire controllers
  • Deal with customer site enquiries and arrange on and off hire of machinery
  • Cover for the manager and senior team to ensure all tasks and functions run smoothly
  • Chase up quotes and enquiries to maximize business opportunities
  • Comply with company policies and procedures

Requirements:

  • Previous experience in a similar role, such as Office Manager, Office Supervisor, or Hire Manager
  • Knowledge of the hire industry, including heavy plant, accommodation hire, formwork, vehicle hire, generator hire, HVAC, powered access, tools, or plant hire
  • Strong communication and leadership skills

What We Offer:

  • A competitive salary and bonus scheme
  • A friendly working environment with opportunities for career progression
  • A comprehensive benefits package, including pension scheme, healthcare scheme, and up to 25 days holiday