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Customer Service Operations Supervisor

2 months ago

Swadlincote, Derbyshire, United Kingdom DSV Full time

Job Overview

As a key member of the DSV team, the Administration Team Lead will be responsible for driving a customer-focused Administration Team on selected accounts. Working directly with clients, the Admin Team Leader and DSV warehouse Supervisors/Management to achieve delivery targets on orders and per customer requirements.

Key Responsibilities

  • Working with the Admin Specialist, the ATL has day-to-day responsibility for the running of the contract in a customer service capacity, based at the DSV site. The ATL must ensure that the customer's operational requirements are met at order level to ensure deliveries are delivered on time in full.
  • The ATL will be the first line of support for customers and DSV to ensure that all issues are proactively handled to reduce liability for DSV and eliminate service fails.
  • The ATL is a leading player within the administration team, supporting colleagues within all departments in providing an enhanced service to customers while maintaining and promoting DSV best practices.
  • Ensure the operation is managed efficiently in line with both internal and external KPIs and best practice processes. Being flexible and co-operative at all times, including correct order processing, customer handling, and staff training procedures.
  • Drive service improvement by promoting, supporting, and implementing the site continuous improvement program/s.
  • Setting of unambiguous, achievable, and sustainable daily objectives for individual staff. On-going reviews of individual employees and their performance against KPIs and objectives.
  • Coach and develop the Admin Specialists to ensure that they meet their full potential both personally and professionally and ensure effective succession plans are in place for all roles. To identify future team leaders and encourage development in order to establish a career path into management.

Requirements

  • 4 GSCEs or equivalent
  • 2 years of customer service role
  • 1 year of Team Leader experience
  • 2 years' experience within a fast-paced warehouse environment
  • Knowledge of Warehouse Management Systems (Red Prairie)
  • Good Team Player
  • Full driving license
  • CargoLink, SAP experience
  • Knowledge of warehouse operations

What We Offer

  • A role in a successful, dynamic company
  • Be a part of a strong team of performance-driven colleagues
  • Competitive salary
  • Great future career prospects for advancement
  • A professional working environment
  • Potential yearly bonus based on company results and attendance

About DSV

DSV is a global transport and logistics company dedicated to providing innovative and reliable solutions to our customers.