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Customer Service Manager
2 months ago
Path Recruitment is seeking an experienced Customer Service Manager to join our team. As a Customer Service Manager, you will be responsible for managing a team of customer service representatives and hire controllers, ensuring excellent customer service and maximizing business opportunities.
Key Responsibilities:- Manage a team of customer service representatives and hire controllers to ensure excellent customer service and maximize business opportunities.
- Deal with customer site enquiries over the phone and via email, arranging the on and off hire of machinery.
- Cover for the manager and senior team to ensure all tasks and functions run as normal.
- Chase up all quotes or enquiries to maximize business and gain any new hire opportunities.
- Comply with company policies and procedures to ensure all work is carried out timely and accurately.
- Previous experience working as an Office Manager, Office Supervisor, Office Team Leader, Hire Manager, Customer Service Manager, Hire Supervisor, Hire Desk Manager, or similar.
- Knowledge of the hire industry, including Heavy Plant, Accommodation Hire, Formwork, Vehicle Hire, Generator Hire, HVAC, Powered Access, Tools, or Plant Hire.
- Office supervisor/management experience is key for this role, whether a small team or large.
This is an impressive opportunity to progress your career in a friendly working environment with no weekend work. The role offers a competitive salary up to £45k DOE, bonus scheme, friendly working environment, up to 25 days holiday + bank holidays, pension scheme, career progression, and healthcare scheme.
