Outpatient Receptionist

2 weeks ago


Preston, Lancashire, United Kingdom Lancashire Teaching Hospitals NHS Foundation Trust Full time
Do you have a passion for people? Are you motivated by contributing to the delivery of excellent patient experience? If so, this is the job for you

We are looking for enthusiastic, highly motivated individuals to join our Outpatient Reception team to assist with the delivery of weekend clinics.

As an Outpatient Receptionist/Clerical Officer, you will provide front of house service to all visiting outpatients, while playing a key role in the provision of Outpatient Appointment Booking Services.

You will possess excellent communication, organisational and administrative skills, attention to detail being a key characteristic.

You will ensure that standards of service are maintained, have a strongly held commitment to high standards of service delivery and be pro-active in the implementation of the 'Patient Choice' development process.


You will work two 7.5 hour shifts across Saturday and Sunday, with the remaining 15 hours to be worked between Monday and Friday on a flexible basis.


You must also have a willingness to work across both sites (Preston and Chorley) according to the needs of the service.

We have 9000 fantastic people working hard to deliver quality services to our patients.

Whatever your role, you help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria.


Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.


You'll have access to varied development opportunities, learn new skills, meet fab people & do things you'd never have done.

You'll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path.

You'll make an impact, be challenged to think differently, be bold & help innovate to keep improving things.

Everything we do centres around patient care which means your role is pivotal and something really to be proud of.


You will be responsible for providing an efficient and effective outpatient reception and appointments service, with strict adherence to Trust protocols, being aware of the need for confidentiality and integrity.


You will deal with all aspects of the outpatient appointment function on the Trust's computerised patient record system (QCPR), actively participate in virtual receptionist process, activating outpatient appointments, updating patient demographics and out-coming clinic attendance.

You will be expected to support the ongoing Outpatient Digitisation process.


You will be multi-skilled following training, have a full understanding and working knowledge of various reception areas and the basic functionality of clinics covered.



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