Admin Clerk/receptionist

4 months ago

Preston, United Kingdom Lancashire Teaching Hospitals NHS Foundation Trust Full time

Do you want to make a difference in the lives of Children & Young People who access our Paediatric Services within Lancashire Teaching Hospitals NHS Foundation Trust. If so, this may be the perfect role for you

We are looking for an enthusiastic and highly-motivated individual to join our reception team at Royal Preston Hospital.

As an Outpatient Receptionist, you will provide front of house service to all visiting outpatients, while playing a key role in the provision of Outpatient Appointment Booking Services.

You will possess excellent communication, organisational and administrative skills, attention to detail being a key characteristic.

You will ensure that standards of service are maintained, have a strongly held commitment to high standards of service delivery and be pro-active in the implementation of the ‘Patient Choice’ development process.

We have 10000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria.

Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.

You’ll have access to varied development opportunities, learn new skills, meet fab people & do things you’d never have done. You’ll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path.

You’ll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care which means your role is pivotal and something really to be proud of.

Please see attached Job Description for full details.
- Perform an ambassadorial role, representing the Children’s

Outpatient Department “Front of House” service acting in a
professional, courteous and customer-focused manner at all times.
- Answer telephone queries, take messages, direct where appropriate meet and greet and provide assistance directing visitors to the

Department to appropriate locations
- Participate and contribute to developments in Customer Service

provisions in line with Trust Policies.
- Use initiative to resolve conflicts in a mutually agreeable way,

alerting manager where necessary.
- Ensure that up to date information is available regarding activity

within all departments so that queries can be answered promptly and
accurately.
- Communicates with a range of staff, users and visitors to the Trust /

Department utilizing a variety of communication methods including
verbal, electronic and passing information in a format that is
appropriate to the individual request.
- Data Entry
- Utilisation of local or Trust case note tracking system
- To prepare clinics and ensure medical and nursing team are

supported throughout clinic.
- Accessing referrals, booking new and follow up appointments
- Cancelation of clinics

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