Passenger Services Area Manager
2 weeks ago
PASSENGER SERVICES AREA MANAGER
The Position:
Joining GH London as a Passenger Service Area Manager you will be responsible for the overall safety and quality of the services provided in the Passenger Services Department, in accordance with Company policies, industry regulations as well as local airportregulations.
Key Tasks:
Liaise with the Station Manager for the strategic and operational management of the department, suggesting improvements and managing implementation.
Manage the recruitment and development of resources.
Plan, organise and manage the resources, including attendance and operational cover of the department for the provision of the service standards to the customer airlines and the airport authority.
Liaise with the other department Managers to address or improve levels of performance and ensure adequate quality standards, adhering to the contract agreement and service levels (SLA-KPI).
Manage service complaints investigations and reporting relating to the department.
Liaise with customer airlines, service providers and contractors, attending regular meetings for the promotion of a good relationship and to discuss performance related matters.
Comply with existing procedures and liaise with the Quality Manager for the design and preparation of new procedures, relating to new regulations and/or corrective actions.
Comply with the Company Audit Plan, attend all internal and external audits and follow up on corrective actions.
Cover operational shifts in rotation with other Area Managers.
Requirements:
3 years of experience in Pax Handlilng with an excellent overall understanding of all departments within ground handling
Exceptional organisational skills and attention to detail
Fluent in Microsoft Word, Excel and PowerPoint
Be a strong leader with excellent interpersonal and motivational skills, with the ability to assert authority when necessary, whilst maintaining good relations, using own initiative and showing resilience
Be highly self-motivated, in possession of excellent communication and presentation skills and the ability to prioritise tasks
Be capable of working in a pressurised environment with tight deadlines
Be able to be flexible at all times and adapt to different working practices and changes.
Ensure employees adhere to company policies and legal regulations
Ensure utmost confidentiality is maintained at all times
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