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Passenger Service Agent

3 months ago

Luton, Luton, United Kingdom Red Sky Personnel Ltd Full time
Passenger Service Agent

About the role:

Responsibilities:

  • Responsible for the smooth running of the daily operation within Passenger Services
Passenger Services, check-in, boarding, transfer, off jetty boarding, arrivals and baggage services, ensuring service commitments (i.e. customer service standards and other standards as specified in the SLA or defined in practice, on time performance and delay recovery) in the most cost effective manner.

  • Ensure that the best possible customer service is applied to all passengers and ensures highly professional communication to airline staff and crews (being responsive to their needs), ensures appropriate service to passengers who require extra care
  • Support any Passenger Service activity proactively or on request of the Passenger
Services Supervisor, Duty Manager or Management. Support optimal intra departmental activity as well as interfaces with other departments.

Shift Patterns
hours per week

  • 4 on 2 off shift pattern
  • A mixture of early and late shifts (4.00am with latest finish 22.00)
  • Overtime available but not guaranteed
Pay rate
£12.20 Per Hour

About you:
Person Specification

  • Although full training is provided, previous customer service experience is essential
  • Have a zero tolerance approach to security
  • Good attention to detail and a meticulous approach to your work
  • Must be hardworking & reliable with an excellent work ethic

Requirements:

Due to the location of work being at the airport you must qualify.

Therefore, you will need to be able to provide the following information:

  • 5year checkable history (employment, selfemployment, education or benefit claim)
  • 3year UK address history
  • Eligibility to work in UK (UK Passport, EU Passport, Non-EU Passport & Visa, Biometric
Residence Permit, UK Birth Certificate & (British citizens only)

  • Provide proof of NI
  • Provide proof of address dated within the last 3mths (utility bill, bank statement,

Job Type:
Permanent

Salary:
£12.20 per hour

Schedule:

  • Overtime

Ability to commute/relocate:

  • Luton: reliably commute or plan to relocate before starting work (required)

Work Location:
One location

Expected start date: 27/02/2023