Office Administrator/ Order Processor

2 weeks ago


Melton Mowbray, Leicestershire, United Kingdom Vipa Designs Ltd Full time

About the role


As a jewellery firm that prides itself on high standards, you will be a driven individual that strives to deliver customer service excellence whilst maintaining a high attention to detail.


We are currently seeking a dynamic, confident, and highly motivated Office Administrator/ Order Processor to join our growing team on a full-time basis.

You will be a point of contact for customers with queries regarding products, orders, and delivery dates.

The key responsibilities of the role include:

  • Provide outstanding customer service.
  • Responsible for maintaining a high level of professionalism with customers.
  • Answer incoming customer calls.
  • Booking in deliveries and collections
  • Contacting customers to answer queries.
  • Working with the workshop team to organise the picking and packing of orders.
  • Assisting the sales team by handling calls from potential new customers.
  • Ensure customer information is kept up to date on the core systems.
  • Providing customers with requested technical information.
  • Read and process CAD files to tight deadlines.

The Person:

  • Experience of handling high volumes of customer calls/ queries is essential.
  • Experience of using Microsoft Office packages
  • Excellent verbal and written communication skills
  • Strong attention to detail
  • Must have good organisation and admin skills.
  • Ability to work independently, with minimum supervision.
  • Enthusiastic team player
  • Must be responsible and reliable.
  • Ability to work under pressure.
  • Must be able to cope in a fast paced environment.
  • Good multitasking skill with the ability to prioritise.
  • Able to understand technical drawings and/or CAD software (preferred, not essential)
Ongoing training and assistance will be provided to aid your development.

About Us


Vipa Designs are designers, casters, and manufacturers of high quality ethical fine jewellery, with a client base of private individuals, designers, makers and retailers through to manufacturers and multi-national companies.

Behind the scenes we have created and built one-off pieces through to entire ranges for some of the UK's leading designers, jewellery retailers and fashion houses.

The culture of the Vipa centres around hard work, success, recognition, and fun.

It has a well-established and varied client portfolio and dedicates itself to providing technical proficiency and customer service excellence with a working environment that is friendly and supportive.


If you feel that you can bring something to this role and you would like to join our ever-evolving company, we would love to hear from you.


Salary:
From £24,000.00 per year

Benefits:

  • Company pension
  • Cycle to work scheme
  • Employee discount
  • Flexitime
  • Onsite parking
  • Sick pay

Schedule:

  • 8 hour shift
  • Flexitime
  • Monday to Friday
  • No weekends

COVID-19 considerations:
General rules and regulations followed.

Work Location:
In person

Reference ID:
Office Administrator/ Order Processor
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