Customer Service Advisor

1 week ago

Totton, Hampshire, United Kingdom Job to Career Full time

I'm currently working on behalf of an amazing independent and fast-growing pet food and accessories retailer with a real difference.

Do you want to play a huge part in the wellbeing of your customers' dogs and cats and be a real influence in their happiness? My client are an active community-focussed employer with a strong high street presence, and colleagues are proud of their exemplary skills in helping dogs, cats and other meat eating pets lead fulfilled lives.

As a Customer Service Advisor with them, you will gain access to an industry-leading knowledge hub which will put you in an excellent position for your personal and professional development.


They are a Living Wage Employer which means you will start on £9.90 per hour, rising to £10.90 in May 2023.


In return for your hard work and dedication to delivering _only good things_ to customers and their pets, they provide industry-leading bonuses and recognition schemes, in a fun and dynamic retail environment.

With a great range of foods and snacks, as well as high-end functional toys and training equipment, they are a shop truly dedicated to the health and wellbeing of dogs and cats.

Reporting to the Retail Management team, you'll be a responsible member of the Customer Service team.

Due to the nature of the business, you'll also present a professional image of the store to local veterinary practices, trainers, and other complementary businesses.

The role requires you to demonstrate your passion for retail and pets in a professional and measured way. They are specialists in fresh feeding and animal enrichment so an understanding of these elements is desirable.

One of the stores aims is to normalise the way caregivers shop for their pets in a supermarket-style store whilst at the same time, engaging them positively in a journey from puppy or kitten, or rescue into adulthood.


Responsibilities
To explain, advise and suggest foods, meal preparation, snacks and food rewards
To provide expert harness fittings if the animal is comfortable
To offer suggestions for supplements and herbal remedies
To recommend training, play and bed products
To assist with other functions of the business as required by management
To attain defined KPIs

Skills
Eagerness and ability to learn a large quantity of product Knowledge and disseminate this to customers
Ability to engage positively with customers and gain buy-in often on concepts that may be at odds with held beliefs
Physically fit and able to lift heavy products
Calmness under pressure
Hard-working, with a can-do attitude
Predominately provide a hands-off approach with animals

Experience
You must be able to demonstrate excellent customer service in a retail environment
Cashing up, closing down and key holding experience is a bonus although training will be given
Preference is given to previous pet food and accessories retail experience
Natural feeding experience is desirable although training will be provided

Some knowledge of holistic dog and cat care will be beneficial as is an understanding of basic animal training methods although full training will be provided.


Benefits

  • Competitive salary
  • Day off for pet adoption/arrival and bereavement
  • 25% in store discount for you and your household pets from day one
  • Electric vehicle salary sacrifice scheme for eligible colleagues
  • Cutting edge concept, category and product training well as all statutory workplace training, and management and leadership skills training
  • Opportunity to access paidfor study for industryrecognised nutrition courses and retail or warehouse qualifications
  • Love2Shop and Kudos recognition and rewards
  • Pirkx subscription giving colleagues access to shopping savings, private GP and counsellor access and wellness support, for you and your family
  • Birthday and work anniversary gifts
  • Give As You Earn tax efficient charity giving
  • Refer a friend payment
  • Opportunity for progression if desired

INDDP

Job Types:
Full-time, Part-time

Part-time hours: 21 per week

Salary:
From £9.90 per hour

Benefits:

  • Additional leave
  • Company pension
  • Employee discount
  • Free parking

Schedule:

  • Monday to Friday
  • Weekend availability

Ability to commute/relocate:

  • Totton, Hampshire: reliably commute or plan to relocate before starting work (required)

Work Location:
One location

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