Software Technical Specialist

1 week ago

Totton, Hampshire, United Kingdom Graitec Full time

About Graitec Group:


Join our Graitec family and you'll have an opportunity to make an impact, whilst being at the forefront of technology innovation, working with architectural, engineering, construction and manufacturing customers to empower projects that deliver real-world benefits across the globe.


About the Team Hiring:
You will be working with a great team of technical staff both in the
_UK _and globally.

Having the ability to pull upon the expertise of very highly knowledgeable people is a huge benefit, and will help you firstly settle into your role, but more importantly help you with your personal development.


Overview:

  • The position of Software Technical Specialist is a customerfacing role with a focus on training and mentoring our customers around MFG
- _software)_. Working alongside the sales and technical teams, you will be helping customers adopt the new technologies they have invested in. The support that you will provide will be a key part to the success of their goals as well as the opportunity to grow adoption in that business.


Although training and consultancy will be the key part of the role, there is the opportunity to work with the sales team on presenting the product to prospective customers and key events.


Key Responsibilities

Training Services, including:

  • Delivering Training Courses to clients inhouse, onsite, or online.
  • Preparing and delivering Bespoke Training Courses tailored to the specific needs of the customer
  • Conducting postTraining Course customer reviews
  • Assisting with Training administration duties e.g., Customer Evaluations, Courseware, Training Certificates

Post-Sales Support, including:

  • Advising clients on technical issues relating to the implementation and use of their design software
  • Liaising with suppliers where necessary to research and identify solutions to client issues

General Company Duties, including:

  • Researching and providing technical advice to company management on new product opportunities
  • Assisting the Sales and Marketing staff with business development matters

Key Success Indicators:

  • High level of success measured on all service delivery through post training surveys
  • Creation of whitepapers and industry focused articles
  • Generating Tips and Tricks and 'how to' for our customers and internal
  • Maintaining the relevant certifications both internally and externally

We are looking for talents that will enjoy, live and accelerate our culture and values

  • At Graitec, We work together locally & globally with an

-
Entrepreneurial mindset.
  • As entrepreneurs, we are focused on achieving our vision and do not easily get distracted along the way. We believe in our products and services and that we are on a path to solve a real problem for our target customers & the overall industry. We are thoughtful on our investments and lead ethically to maximize the company opportunity. To better understand them, we want to represent the diversity of our customers around the globe & we are breaking our own siloes to better serve them.
  • To make this culture a reality, we rally our teams around shared cultural attributes we expect the full team to role model in order to realize our mission:

  • The way we work :Growth, Agility, Innovation and Responsibility
-
The way we behave: Ambition, Engagement, One Graitec, Positive Energy

Success Indicators

  • Customer feedback (i.e., NPS)
  • Technical content:
- #testimonial blog posts
- #technical articles & white papers
- #industry-related articles

  • Tips & tricks videos
- #pre-sales demonstrations/meetings per month

  • Completion of ongoing learning with the Autodesk ALC portal
  • Ambassador mindset and behavior (e.g., #leads transferred to and subsequently won by Account Managers, discussions engaged to uncover opportunities, emphasis on new versions, emphasis on crossselling)

Responsibilities:

Required experience

  • What you must have done already:
  • Extensive experience in use of _Vault, Inventor and fusion PLM_
  • Experience in a training capacity
  • Collaborated on a multidisc project in a realworld environment
  • What is nice to have done already:
  • An understanding of other Autodesk products, such as AutoCAD, Navisworks, or 3DS MAX.
  • An appreciation for other disciplines, and how they work collaboratively on projects
  • An understanding of CDE's

Qualifications:

  • A recognized construction qualification /or a recognized product specific professional exam
  • A full driving license as this role will require travelling
  • Excellent interpersonal skills, including facetoface, telephone and written communication skills
  • Professionalism, personal integrity, and reliability
  • A positive 'handson' work ethic
  • Initiative and enthusiasm guided by mature sense of judgement
  • An adaptable and flexible team player

Interview Process:

  • Screening/Get to know discussion
  • Hiring Manager
  • Peer of hiring manager or key stakeholder to the role fr

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