Software Technical Specialist

About Graitec Group:
Join our Graitec family and you’ll have an opportunity to make an impact, whilst being at the forefront of technology innovation, working with architectural, engineering, construction and manufacturing customers to empower projects that deliver real-world benefits across the globe.

About the Team Hiring:
You will be working with a great team of technical staff both in the UK and globally. Having the ability to pull upon the expertise of very highly knowledgeable people is a huge benefit, and will help you firstly settle into your role, but more importantly help you with your personal development.

Overview:
The position of the Technical Specialist is a role that covers several areas within the business. These include presales, post-sales, and project support. Presales will include working with our customers to ensure they have the best solution for them. This will include the demonstration of the products and developing a training plan for a successful implementation.

Post-sales will include training at all levels, from fundamentals through to project delivery/support. Part of the role will be to work with the salesperson to build a training plan that will compliment the individuals needs.

**Key Responsibilities**

Training Services Including:

- Delivering Autodesk Authorised Training Courses to clients in-house or on-site
- Preparing and delivering Bespoke Training Courses to clients in-house or on-site
- Conducting post-Training Course customer reviews
- Assisting with Training administration duties e.g., Customer Evaluations, Courseware, Training Certificates

Consulting Services Including:

- Implementing Autodesk manufacturing products and support into a business
- Working with the customer on high level project-based consultancy
- Project managing the implementation of Autodesk projects and implementation

Pre-Sales Support Including:

- Advising clients on issues relating to the choice and use of appropriate software, including specification of appropriate system platforms.
- Providing practical demonstrations of the use of MFG specific software related to client needs
- Delivering presentations on MFG specific software at customer meetings and events
- Providing technical assistance to sales staff during the pre-sales stage of client negotiations

Post-Sales Support Including:

- Advising clients on technical issues relating to the implementation and use of their design software
- Liaising with suppliers where necessary to research and identify solutions to client issues
- On the job project, related consultancy services

General Company Duties Including:

- Researching and providing technical advice to company management on new product opportunities
- Assisting the Sales and Marketing staff with business development matters
- Working with the R&D team - regular feedback on the Graitec products

**Responsibilities**:
Four or more years of related experience.

Qualifications:

- A recognized qualification and/or a recognized Autodesk professional exam
- A full driving license as this role will require travelling sometimes
- Excellent interpersonal skills, including face-to-face, telephone and written communication skills
- Professionalism, personal integrity, and reliability
- A positive ‘hands-on’ work ethic and high team spirit
- Initiative and enthusiasm guided by mature sense of judgement