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Help Desk Supervisor

3 months ago

London, Greater London, United Kingdom Venn Group Full time

Salary:
£ per hour

Reference:

SF

Job Title:
Helpdesk Supervisor

Job reference:

SF


We are currently recruiting for a Helpdesk Supervisor based in Manchester to Provide clerical support to the Facilities Maintenance and Compliance Unit with an essential element of customer service - receiving, understanding and communicating customers' requests by telephone or e-mail.

Contribute in setting, developing, monitoring and implementing a range of clerical support systems in respect of the Facilities Maintenance and Compliance Unit's activities.

Key details / responsibilities

Provide clerical support to the Facilities Maintenance and Compliance, to assist them in providing an effective, efficient service to Estates customers
To contribute in prioritising resources allocated to the administrative team
Maintain detailed records on issues included, but not limited to (general clerical issues, stores and procurement) as instructed
Responsible for the clerical issues of the Group, including but not limited to (use of telephone, data inputting, maintaining electronic and manual databases and an electronic work request system, ordering, invoicing, filing, photocopying, distribution of correspondence/documentation/post and hospitality arrangements)
Provide specific advice within the area of expertise on a routine basis

Use knowledge and experience to apply priorities for all job requests and to implement quick response procedures in urgent situations.

Contribute to the development of a customer focused service, promoting the Directorate of Estates and Facilities by establishing and maintaining working relationships throughout the University.

Ensure all activities undertaken are carried out in accordance with the requirements of the University, Directorate of Estates and Facilities Health & Safety policies and procedures, and particularly the Health & Safety at Work Regulations and all subordinate legislation.


Essential knowledge, skills/experience:
Experience in supervising/managing a small team
An established track record and experience in contributing to administrative systems and processes, with customer service as an essential element
Experience of using databases
Experience of producing high quality reports and correspondence

Must be proficient in:

  • Use of Microsoft Word
Computer literacy is essential
Microsoft Excel