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Help Desk Manager

2 months ago

London, Greater London, United Kingdom Office Angels Full time
Help Desk Manager Job Description

We are seeking an experienced Help Desk Manager to join our team on a 12-month contract. As a Help Desk Manager, you will play a vital role in ensuring efficient operations and maintaining strong client relationships.

Key Responsibilities:
  • Assist with projects and tasks related to help desk operations
  • Answer and resolve customer inquiries and issues
  • Raise invoices and manage client-specific systems
  • Manage out-of-hours callouts and ensure timely responses
  • Organize and prioritize tasks to meet deadlines
  • Collaborate with the help desk team to resolve complex issues
  • Develop and maintain strong relationships with clients
Requirements:
  • Proficient in Microsoft Office, particularly Word and Excel
  • Experience in help desk management or a related field
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Strong problem-solving and analytical skills
What We Offer:
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package
  • A chance to work with a well-established retail maintenance organization

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.