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Customer Service Representative

3 months ago

Braintree, Essex, United Kingdom Safran companies Full time

Company :
Safran Aerosystems Services Job field : Customer services and support Location : Braintree, England, United Kingdom Contract type : Permanent Contract duration : Full-time

As part of our repairs customer service team you will be working as part of a team to provide high levels of customer service to ensure customer satisfaction at all times.

You'll be working closely with our customers over the phone and via email to provide them with product and service information at all stages of the repair process and managing their accounts via our in house system.

You'll be the first point of contact for customers and will work across the business to resolve product and service problems, working with teams both locally and overseas.

You'll be responsible for ensuring that clear records are kept from the point of quotation and order all the way through to invoicing.

You'll have a range of key day to day responsibilities as part of the customer service team These include:

  • Communicating with our customers, answering a range of product and service
questions such as RFQ and capability demands.

  • Providing our customers with information regarding diagnostics, quotations,
delays and delivery times. Following up with them regularly to ensure they are
kept up to date all times.

  • Contacting our OEM's when required to provide response to customer
requests and transferring repair requests to the relevant Safran repair station
as necessary.

  • Work closely with the Customer Communications Administrator to provide
updates and reports for the customer as and when requested, follow up with
customers by phone where possible and as needed to ensure quotations are
approved.

  • You will also be visiting our customers when needed to, further building on the
working relationship between the customer and Safran. Job Requirements

  • Well organised with the ability to manage your time and work to tight deadlines
  • Diplomatic when faced with issues
  • Self-motivated and able to work independently and as part of a team
  • Able to work and liaise with people at all levels of the business
Number of countries where Safran is located
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