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Customer Operations Executive

3 months ago

Edinburgh, Edinburgh, United Kingdom Heineken Full time

Customer Operations Executive

Salary:
Up to £22, ,000 plus flexible benefits including:

  • Double-matched pension (up to 10% of base pay)
  • Comprehensive opportunities to develop via our learning platform and courses
  • A monthly case of our delicious ciders and beers

Location:
Edinburgh (South Gyle)

Function:
Customer Service and Logistics

Contract:
Permanent and Part Time contracts available - Please let us know which role you are interested in

Closing Date:8th February 2023

Why HEINEKEN?
We're proud to be the UK's leading Pub, Cider and Beer Company. You also know there's a vast range of opportunities available for people with talent and drive.

We don't need to tell you about our unrivalled portfolio of brands, or about the growth of our brilliant Star Pubs & Bars.

So let's get straight to it. We've got ambitious goals and it's the expertise and enthusiasm of colleagues like you that fuels our growth.

Right now, we're looking for an outstanding Customer Operations Executive to join the Customer Service & Logistics team on a full-time or part time basis:

Available roles:

  • Full Time
  • Permanent contract (Monday
  • Friday)
  • Part Time (15 hours) 6 Month Fixed Term Contract (Hours and days can be flexible)

About the role:


Reporting to the Customer Operations Team Leader this role will provide you with an opportunity to leverage your existing skills and develop in new areas providing a clear career path within Heineken in the UK.


You will work closely with On Trade customers within the On and Off Trade team to manage the order-to-delivery operation for a portfolio of accounts with substantial volume.

The team are a key point of contact for all internal and external customers so it is essential that you can demonstrate the ability to provide an excellent level of service.


You will ensure that orders are allocated to delivery routes which minimise costs incurred within the supply chain, problem solve & resolve delivery issues within remit within 48hours by engaging key internal and external contacts and work towards ensuring that customer service level of 96.0% is achieved or bettered - "On Time In Full" by following Company processes and aligning to the prescribed logistics standards.


About you:

  • Great stakeholder management
  • Excellent administration skills
  • Excellent customer service skills

Life at HEINEKEN

We're building a future that embraces innovation, sustainability, diversity and, of course, the opportunity for our 2,400 UK colleagues to make the most of their careers.

We encourage all our colleagues to grow and reach their full potential.

We're also well-aware that successful careers seldom run in a straight line, so if you're in search of fresh opportunities (including global or cross-functional moves), mentoring or simply want to pick up a new skill, you'll have access to all the support you need.


Caring for people & the planet is one of our core values and we understand that each of our colleagues' needs and circumstances are different.

This is why we have a smarter working policy in place which includes access to hybrid working, flexible start and finish times and condensed hours, to name a few.


Our colleagues love life at HEINEKEN, and we're confident you'll feel the same way - but don't take our word for it.

Search the #LifeAtHEINEKENUK hashtag on LinkedIn to hear from our colleagues about what makes HEINEKEN such a special business to be a part of.

**The Application