Executive Director of Hospitality Operations
4 days ago
Job Title: Executive Director of Hospitality Operations
Job Summary:
TTS 24-7 Recruitment is seeking a highly skilled and experienced Executive Director of Hospitality Operations to lead our client's flagship venue in Bruntsfield, Edinburgh. As a key member of the management team, you will be responsible for overseeing the overall operation of the venue, ensuring exceptional customer service, and driving business performance.
Key Responsibilities:
- Lead the hospitality team to deliver exceptional customer service and experience
- Develop and implement strategies to drive business growth and revenue
- Manage and maintain high standards of compliance, risk assessment, and health and safety procedures
- Collaborate with the management team to achieve budgeted EBITDA and key performance indicators (KPIs)
- Ensure smooth operation of all areas, from front-of-house to back-of-house management
- Experience in driving business performance through managing KPIs and budgeted targets
- Passionate about customer service, food, and drink, and delivering a high-quality experience
What We Offer:
- Competitive salary of £45,000 with a generous 20% monthly bonus based on performance
- ~ TRONC tipping structure divided between departments with managers included
- ~30 days holiday + extra day off for your birthday
- ~25% off food and drink in all 7 venues across the city and 20% off in our two hotels
- ~ Free meal on every shift and discounted taxis home
Requirements:
- Proven experience in hospitality management, preferably in a similar role
- Strong leadership and management skills
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Knowledge of compliance management, risk assessment, and health and safety procedures
Language: English
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