Executive Director of Operations

5 days ago


Edinburgh, Edinburgh, United Kingdom SSP Careers Full time
Job Description

Job Title: Executive Director of Operations

Company: SSP Careers

Location: Edinburgh Waverley Station

Job Type: Full-time

Salary: £36,500 per annum

About Us: SSP Careers is a leading food travel expert, providing a wide range of food and drink options to customers across the globe.

Job Summary: We are seeking an inspirational leader to join our team as an Executive Director of Operations. As a key member of our management team, you will be responsible for leading and developing a high-performing team to deliver exceptional customer service and operational excellence.

Key Responsibilities:

  • Recruit and Train: Develop and implement effective recruitment and training strategies to attract and retain top talent, ensuring they have the skills and knowledge to deliver exceptional customer service and operational excellence.
  • Coach and Develop: Coach and develop your team to be passionate and knowledgeable about our products, building strong relationships with customers and driving sales growth.
  • Lead and Manage: Lead and manage your team to achieve business objectives, including driving trade activity, growing sales, and maximizing profit.
  • Operational Excellence: Ensure the unit is operating in line with company guidelines, identifying and resolving root cause issues, and implementing sustainable solutions.
  • Stakeholder Management: Build strong relationships with internal and external stakeholders, including clients and partners.
  • Health and Safety: Ensure the safety of colleagues is the top priority, coaching the team to use all security tools available to provide a safe working environment.

What We Offer:

  • Competitive Salary: £36,500 per annum
  • Colleague Discount: Up to 50% off food and drink
  • Flexible Working: Opportunities for flexible working arrangements
  • Management Bonus Scheme: Access to digital GPs, 24/7 helpline for colleagues and family, and management bonus scheme
  • Wellbeing Support: Retail Trust and family-friendly leave
  • Apprenticeships and Development Opportunities: Opportunities for apprenticeships and ongoing development
  • Share Incentive Plan (SIP): Share incentive plan for colleagues

About SSP Careers: SSP Careers is an equal opportunities employer, committed to recruiting and retaining the most talented individuals from a variety of backgrounds, skills, and perspectives.


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