Customer Support Administrator

2 weeks ago


Colchester, Essex, United Kingdom Integrated Estate Management Full time

About us
IEM was set up with one key goal - to simplify the complexity of facilities management.


We know what it feels like to be accountable for facilities management without the tools or the expertise to accomplish your goals.


We know that big FM companies are too expensive, but you need some external support to successfully manage your estate.


And we understand how frustrating it is to control the risks and everyday challenges of managing an estate, which takes time away from making the positive contribution to the business you want to.

We value integrity, reliability, simplicity and transparency.

As experts in facilities management, we also offer project delivery, whether we are providing the services or not.

Responsibilities include but are not limited to:

  • Logging tasks on our system and assigning to a contractor in a timely manner.
  • Gaining updates from our contractors, on all open tasks strategically.
  • Providing updates on open tasks on a daily basis to the client and key stakeholders.
  • Updating our systems to ensure complete transparency throughout our business.
  • Working closely with the Account Manager and Project Managers to ensure a oneteam approach to management of all maintenance issues.
  • Raising purchase orders for approved works.
  • Create quotations on our system and distribute to the relevant person in order to gain approval.

Knowledge and Experience

  • Excellent working knowledge of IT systems
  • Specifically Excel and Office.
  • Previous administration experience.
  • Previous experience working within property of facilities management environment is desirable.

Benefits

  • Birthday off
  • 1 extra day annual leave each full year you work with us
  • Possible bonus scheme to join for next year

Job Types:
Full-time, Permanent

Salary:
£22,880.00 per year

Benefits:

  • Company events
  • Company pension

Schedule:

  • Day shift
  • Monday to Friday

Supplemental pay types:

  • Bonus scheme

Ability to commute/relocate:

  • Colchester: reliably commute or plan to relocate before starting work (required)

Education:

  • GCSE or equivalent (preferred)

Experience:

- customer service: 1 year (preferred)

Licence/Certification:

  • Driving Licence (preferred)

Work Location:
In person

  • Colchester, Essex, United Kingdom Integrated Estate Management Ltd Full time

    Company DescriptionnIntegrated Estate Management Ltd (IEM) is a strategic partner in building efficient and thriving estates. IEM simplifies facilities management FM complexities, offering transparency and empowering property owners. Based in Colchester, Essex, with a nationwide network of over 2500+ qualified engineers, IEM has the expertise to handle all...


  • Colchester, Essex, United Kingdom SVC Solutions Full time

    Job Role:Customer Support Administrator- Salary: £22,000 with generous bonus- Location:Colchester, CO1- Hours:Monday to Friday, 9.00am to 5.30pmWe are looking for a Customer Services Administrator to join our client's fast growing team.Duties and Responsibilities Logging tasks on our system and assigning to a contractor in a timely manner. Gaining updates...


  • Colchester, Essex, United Kingdom Integrated Estate Management Ltd Full time

    Job DescriptionCompany DescriptionIntegrated Estate Management Ltd (IEM) is a strategic partner in building efficient and thriving estates. IEM simplifies facilities management FM complexities, offering transparency and empowering property owners. Based in Colchester, Essex, with a nationwide network of over 2500+ qualified engineers, IEM has the expertise...

  • Repairs Administrator

    2 weeks ago


    Colchester, Essex, United Kingdom Team Support Full time

    This role will focus on scheduling repairs for Building Services which encompasses responsive repairs, in particular engaging with the councils tenants following repairs.We are looking for an efficient Administrator, who can bring excellent organisational, communication, processing and Microsoft skills to the team.Customer service is a must.Scheduling...

  • Sales Administrator

    2 weeks ago


    Colchester, Essex, United Kingdom Reed Business Support Full time

    I am recruiting for a growing family business based in Colchester. They are seeking a Sales Administrator/Front of House Receptionist. This is a dual role so they are looking for someone who is happy to meet and greet clients and do the administration workas well. If you are looking for work in a fast paced busy environment then please do read on.**Duties...


  • Colchester, Essex, United Kingdom Adecco UK Full time

    Customer Service Administrator - Temporary to Permanent**Colchester Free parking**Monday Friday 8:305pm£ £11.79 per hourInterviewing now - Immediate start availableDo you enjoy being first point of contact for customers?Do you thrive to deliver elevated levels of customer service?Our Colchester based manufacturing client is on the lookout for a proactive,...


  • Colchester, Essex, United Kingdom Reed Business Support Full time

    Reed Recruitment in Colchester are delighted to be supporting our client, in search of Resourcing Administratoron afull time, temporary basis ongoing (once trained on systems and process, remote work available).Your focus will be on supporting the Resourcing Advisers to ensure that our client recruits the right people with the right skills to deliver...

  • Two Administrators

    2 weeks ago


    Colchester, Essex, United Kingdom Reed Business Support Full time

    Reed Colchester are delighted to be recruiting for TWO ADMINISTRATORS on a temporary-ongoing basis for a fabulous heath care businessbased inColchester. Required ASAPThe team is extremely busy and needs someone with proven high quality customer service skills, a commitment to focusing on accuracy and delivery whilst maintaining the necessary speed to ensure...


  • Colchester, Essex, United Kingdom Care UK Residential Full time

    We have an exciting role for a Care Support Administrator within our Shared Services Hub team here at our Head Office. Do you have a passion for Sales and an empathetic nature? Care UK is an awarding winning private care company with over 150 care homes across the United Kingdom. At Care UK, we are committed to providing exceptional care to our residents and...

  • Support Administrator

    2 weeks ago


    Colchester, Essex, United Kingdom East Suffolk and North Essex NHS Foundation Trust Full time

    We are looking to recruit a Support Administrator to join our friendly Support Team in the ESR, Roster and Payroll Department.In addition to supporting a wide range of administrative tasks and projects within this busy department, the Support Team provide the first point of contact for Trust Staff, via the central phone number and ticket system.You will...


  • Colchester, Essex, United Kingdom TIME Appointments Ltd Full time

    Time Appointments are delighted to be recruiting on behalf of a leading law firm based in Colchester who are currently seeking to appoint a professional Technical Support Assistant to join their growing team. The successful candidate will be responsible for providing effective and efficient support to the Wills, Trusts and Probate department by supporting...


  • Colchester, Essex, United Kingdom County Broadband Full time

    Start date for this role is the end of April 2023Are you ready for an exciting new challenge with a successful Gold Standard full fibre network provider?A little bit about us.We're not like other broadband providers, and we really don't want to be. We are currently on a mission to ensure rural communities across East Anglia and Essex can access future-ready,...

  • Support Administrator

    2 weeks ago


    Colchester, Essex, United Kingdom AmTrust International Full time

    Arc Legal Group, an AmTrust International business, is a specialist provider of legal expenses insurance and related services. We work with insurers, intermediaries, financial institutions, and affinity groups, focusing upon delivering bespoke solutions providing 'best in market' legal advice and case handling.We are currently looking to expand our Conduct...

  • Support Worker

    2 weeks ago


    Colchester, Essex, United Kingdom London Care Support Service Full time

    If you are an experienced Support Worker looking for an opportunity to work within a supported Living Service, I would love to hear from youWe can offer day, occasional evening, and weekend shifts on a weekly basis, so whether you are seeking part-time or full-time hours, we can accommodate this.Location: COL 10 ColchesterJob Type: Supported Living...

  • Administrator

    2 weeks ago


    Colchester, Essex, United Kingdom WE Talent Full time

    WE Talent are working with a family owned manufacturing client based on the outskirts of Colchester who are recruiting for an Administratorto join their team.Responsibilities Being the key point of contact for new and existing clients Able to assist on producing quotes and advice on products full training will be provided on their products Managing...

  • Customer Advisor

    2 weeks ago


    Colchester, Essex, United Kingdom Integrated Estate Management Ltd Full time £24,960

    Company Description Integrated Estate Management Ltd (IEM) is a strategic partner in building efficient and thriving estates. IEM simplifies facilities management FM complexities, offering transparency and empowering property owners. Based in Colchester, Essex, with a nationwide network of over 2500+ qualified engineers, IEM has the expertise to handle all...

  • Administrator

    2 weeks ago


    Colchester, Essex, United Kingdom Adecco UK Full time

    AdministratorOutskirts of Colchester (Must Drive)Temp to Perm8:30-5pmMonday-Friday£10.42ph + Holiday, Pension & Adecco BenefitsMy client based on the outskirts of Colchester are looking for a proactive Customer Service Administrator to complete a small team. This is a fantastic and growing company; you will be based in their satellite office.Duties: You...


  • Colchester, Essex, United Kingdom Provide CIC Full time

    To provide general administrative support to the Essex Wellbeing Service Single Point of Access Team Priority Digital caseload management, registration of clients onto thetelephone calls to a specific cohort of clients and general administrativefunctions to support the team Supporting with additional projects requested of the EWS Deal with telephone...


  • Colchester, Essex, United Kingdom East Suffolk and North Essex NHS Foundation Trust Full time

    Job Title: Band 2 Administration Clerk/Receptionist at Colchester Hospital Elmstead Day UnitAre you someone who thrives in a busy environment and enjoys being the first point of contact for a department? If so, we are looking for a highly motivated and dedicated Administration Clerk/Receptionist to join our vibrant team at Colchester Hospital Elmstead Day...

  • Sales Administrator

    2 weeks ago


    Colchester, Essex, United Kingdom Reed Full time

    Sales & Lettings Administrator at Reed, ColchesterAnnual Salary: £24,000Location: ColchesterJob Type: Full-timeAt Reed in Colchester, we are excited to assist our client in finding a dedicated Sales & Lettings Administrator to become part of their team and offer exceptional support to the Administration Department Manager. This key role ensures the...