Customer Advisor

1 week ago


Colchester, Essex, United Kingdom Integrated Estate Management Ltd Full time £24,960
Company Description Integrated Estate Management Ltd (IEM) is a strategic partner in building efficient and thriving estates. IEM simplifies facilities management FM complexities, offering transparency and empowering property owners.

Based in Colchester, Essex, with a nationwide network of over 2500+ qualified engineers, IEM has the expertise to handle all aspects of facility management.

This is a full-time, on-site role for a Customer Support Administrator.

As a Customer Support Administrator you will be responsible for providing excellent customer support to our clients via our Contact Centre, customer satisfaction will be at the heart of everything you do.

You'll also be responsible for effective, accurate communication and technical support.

You'll work closely with other departments and with our Supply Chain Partners, coordinating the support and services our clients need.

To provide exceptional customer service to our clients and Supply Chain Partners
A thorough understanding of all aspects of our CAFM system, to ensure we can support all key stakeholders needs

Managing emails and phone call queries from clients and Supply Chain Partners
Gaining updates from our contractors, on all open tasks strategically
Support the Estimations team with creating quotations on our system and distributing to the relevant person to gain approval
To build a positive rapport with client's and contractor's

Excellent planning and organisational skills
Customer service focus
Professional telephone manner
Excellent working knowledge of IT systems – Specifically Excel and Office
Previous customer service experience
Previous experience working within property, estate or facilities management is desirable
Customer Support, Customer Satisfaction, and Customer Service skills
Technical Support skills
Diploma or degree in a relevant field is desirable

20 Days Annual Leave + Bank Holidays
~ Birthday day off
~ Additional annual leave days for each full year with the company
~ Private Healthcare
~ Bonus Scheme
~ Training schemes to progress skills and knowledge

00 per annum + bonus potential
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