Customer Experience Team Advisor

1 week ago

Colchester, Essex, United Kingdom Jardine Motors Group Full time

Overview of role:


Do you love providing a high level of customer service? Are you a resilient person who enjoys offering a bespoke customer journey? If so, you will be a great fit for our role as a Digital Sales Advisor role.

We love people who take real pride in the work they deliver.

Jardine Motors Group is committed to providing our customers with a premium level of service, - within this role you will offer a soft introduction for the brand to customers.


Jardine Motors Group represents 13 of the world's most well-known car brands across more than 50 locations in the UK.

Our culture has earned us a place in the Inclusive Top 50 UK Employers list, and we are proud to prioritise outstanding customer experiences above all else.


Duties, Responsibilities & Person Specification:

Why should you work for us?

  • We grow our own talent We provide you with all the training and development opportunities you will need to succeed.
  • Everyone is welcome We're committed to building a truly inclusive culture and diverse workforce. We want you to be yourself at work and thrive.
  • We have a generous benefits including: 33 days holiday (including bank holidays), Birthday off (we like to celebrate) great pension, generous commission schemes, reward savings, and much more a whole A4 page to be exact
  • When we say we care about your wellbeing, we mean it. You'll have access to mental health support, nutritional and financial advice, and a Digital GP. We also have over 50 trained Mental Health First Aiders (and counting).

A bit about the role:

  • Updating and maintaining customer data and managing enquiry information on a teamrun enquiry log
  • Funnelling enquiries through to the sales team in their early stages and updating sales systems
  • Gathering correct and efficient customer information for our various systems for the team
  • Dealing with initial customer enquiries before handing them over to one of our dedicated Sales Executives
  • Supporting with various campaigns for the dealership with different events and new model releases

What you will bring:

  • A passion for customer experience and a drive to offer 10 out of 10 service
  • Excellent verbal and written communication skills and organisation skills
  • Experienced IT skills with a knowledge of Microsoft package
  • Able to work within a friendly and hardworking team while handling your own diary
''Jardine Motors Group are an Equal Opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, age, national origin, disability, gender identity or any other protected factor.


Jardine Motors Group is recognised as a Disability Confident Committed employer, working with and providing reasonable accommodations to individuals with disabilities.

Please let us know if you need an accommodation at any point during the recruitment process.''

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