![Reed](https://contents.bebee.com/companies/gb/reed/avatar-tWdYN.png)
Customer Service Team Leader
2 weeks ago
- Annual Salary: £25k per annum
- Location: Chandlers Ford (1 day in the office)
- Job Type: Full-time (Monday to Friday)
We are looking for a proactive and experienced Customer Service Team Leader. The ideal candidate will be responsible for recruiting, coaching, and training new staff, as well as managing stakeholder issues and improving processes. This role is crucial in ensuring the smooth operation of a customer service team and maintaining high-quality standards.
Day-to-day of the role:- Recruit, coach, and train new customer service staff to ensure they are fully equipped to meet the needs of customers.
- Escalate and manage any issues from stakeholders promptly and effectively.
- Update and configure reports to track team performance and customer service metrics.
- Identify opportunities for process improvement to enhance customer satisfaction and team efficiency.
- Monitor team performance and report metrics to management to inform decision-making.
- Conduct quality analysis to maintain high standards of customer service.
- Proven experience managing a customer service team.
- Ability to work to tight deadlines and manage a varied workload.
- Confident in using Microsoft packages, with a particular emphasis on Excel.
- Strong ability to work under pressure and use initiative to solve problems.
- Excellent prioritisation skills to effectively manage the team's workload.
- Experience in onboarding and training new staff, ensuring they are ready to deliver exceptional customer service.
- Opportunity to work in a dynamic and supportive environment.
- Professional development through coaching and training opportunities.
- Discount schemes.
- Mental Health and Councelling services.
- Hybrid working, 1 day in the office.
To apply for this Customer Service Team Leader position, please submit your CV and cover letter online or contact your local Reed Southampton office. Your application should detail your relevant experience and explain why you are interested in leading our customer service team.
-
Customer Service Team Leader
2 weeks ago
Eastleigh, United Kingdom Reed Full timeCustomer Service Team Leader Annual Salary: £25k per annum Location: Chandlers Ford (1 day in the office)Job Type: Full-time (Monday to Friday) We are looking for a proactive and experienced Customer Service Team Leader. The ideal candidate will be responsible for recruiting, coaching, and training new staff, as well as managing stakeholder issues and...
-
Hart Team Leader
4 weeks ago
Eastleigh, United Kingdom South Central Ambulance Service Full time**An exciting opportunity has arisen for staff looking to progress their career and become a HART Team Leader in South Central Ambulance Service NHS Foundation Trust.** The Hazardous Area Response Team (HART) is a specialist interoperable capability within the ambulance service. The aim of the HART capability is to increase survival rates and improve...
-
Hart Team Leader
2 weeks ago
Eastleigh, Hampshire, United Kingdom South Central Ambulance Service Full timeAn exciting opportunity has arisen for staff looking to progress their career and become a HART Team Leader in South Central Ambulance Service NHS Foundation Trust.The Hazardous Area Response Team (HART) is a specialist interoperable capability within the ambulance service. The aim of the HART capability is to increase survival rates and improve clinical...
-
Customer Relations Team Leader
6 days ago
Eastleigh, United Kingdom Abri Full timeWe’re proud to say our customers are at the heart of all we do, and one of our top priorities is hearing what they have to say, investigating what happened, learning what we can do better, and making amends when we may not get something quite right. That’s why we need you. We’re seeking an experienced team leader to join us on a 12-month fixed term...
-
Customer Service Administrator
2 weeks ago
Eastleigh, United Kingdom Service Care Full time**Job Title: Customer Service Administrator** **Basis: Contract** **Hours: 37 Hours** **Work Pattern: 37 hours per week** **Type: Temp ongoing** **Location: Eastleigh, SO50 6AD** Our client is currently searching for a Customer Service Administrator to deliver an exceptional service to both internal and external customers by providing central services...
-
Customer Service Advisor
3 weeks ago
Eastleigh, United Kingdom Service Care Full time**Job Title: Customer Service Advisor** **Basis: Temp Ongoing** **Hours: 37 Hours** **Work Pattern: Mon - Fri 08:30am - 5:00pm** **Type: Full-time** **Location: Eastleigh - SO50** The role of the Customer Service Centre (CSC) Advisor is to provide an excellent and suitable customer service to our customers, handling all methods of contact and ensuring a...
-
Operational Assets Team Leader
2 weeks ago
Eastleigh, United Kingdom Hampshire Fire and Rescue Service Full time**Job Details**: **Salary Range**: £29,777 - £31,364 per annum **Work Location**: Hampshire and Isle of Wight Fire and Rescue Service HQ, Eastleigh **Hours per week**: 37 **Contract Type**: Permanent **Closing Date**: 31 May 2024 **Interview Date**: w/c 10 June 2024 This is a fantastic opportunity to join our Operational Assets Support Team. We are...
-
Customer Order Fulfilment Team Leader
4 weeks ago
Eastleigh, United Kingdom Page Personnel Finance Full timeMy client who is based in Hamble is looking for a Customer Order Fulfilment Team Leader to join their team. **Client Details** My client is a well established business based in lovely offices in the village of Hamble. **Description** As the Customer Order Fulfilment Team Leader you will be responsible for: - Management of the small Customer Service...
-
Customer Order Fulfilment Team Leader
2 weeks ago
Eastleigh, Hampshire, United Kingdom Page Personnel Finance Full timeMy client who is based in Hamble is looking for a Customer Order Fulfilment Team Leader to join their team.Client DetailsMy client is a well established business based in lovely offices in the village of Hamble.DescriptionAs the Customer Order Fulfilment Team Leader you will be responsible for:Management of the small Customer Service team Manage behaviour...
-
Team Leader
4 weeks ago
Eastleigh, United Kingdom Home Bargains Full timeJob Introduction Home Bargains' Team Leaders support their store team to provide an excellent retail experience for our customers and deliver on store performance targets. Team Leaders are required to successfully complete the Store Management Induction within the first 6 weeks of starting. This is a comprehensive 6 week programme which is completed via...
-
Customer Service Administrator
2 weeks ago
Eastleigh, Hampshire, United Kingdom Service Care Solutions - Housing Full timeJob Title: Customer Service AdministratorWork and Interview Location: Eastleigh SO50Contract Type: Ongoing temporaryWeekly Hours: 37 Hours per weekStart Date:ASAPOur client is looking for an experienced Customer Service Administrator to provide administrative support to Customer Services and Housing dealing with a varied range of customer end/related...
-
Team Leader
2 weeks ago
Eastleigh, United Kingdom Voyage Care Full timeTeam Leader - Eastleigh £14.10 per hour 37.5 hour full time contract. **Typical Shifts are**: Split shifts between 7am-10pm Join Voyage Care and Feel Valued, we reward your dedication with: Enhanced evening and weekend pay at an additional 50p per hour (Ts & Cs apply) Premium overtime rates at an additional £1 per hour (Ts & Cs apply) Wagestream giving...
-
Telephonist Team Leader
1 week ago
Eastleigh, United Kingdom Hendy Group Full timeTelephonist Team Leader We are looking for a Team Leader to join our Telephony team based at our Contact Centre in Eastleigh. The Opportunity: This stimulating role will require you to supervise the team who look after all our customer enquiries coming into the business over the phone and online. With a friendly and professional approach, you will have...
-
Team Leader
2 weeks ago
Eastleigh, United Kingdom Voyage Care Full timeTeam Leader - Eastleigh £14.10 per hour37.5 hour full time contract. Typical Shifts are: Split shifts between 7am-10pmJoin Voyage Care and Feel Valued, we reward your dedication with:• Enhanced evening and weekend pay at an additional 50p per hour (Ts & Cs apply)• Premium overtime rates at an additional £1 per hour (Ts & Cs...
-
Kfc Team Leader
1 week ago
Eastleigh, United Kingdom EG Group Full time**Role**: KFC Team Leader **Location**: Eastleigh, SO50 9DF **Hours**: Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**: £11.15 **Bonus Scheme**: Quarterly Bonus Incentive! **Company**: EG Group We are looking for a dedicated Team Leader / Supervisor who can lead, inspire and motivate a team to join our welcoming KFC Restaurant! Our...
-
Team Leader
1 month ago
Eastleigh, United Kingdom Voyage Care Full timeTeam Leader - Eastleigh £14.10 per hour37.5 hour full time contract. Typical Shifts are: Split shifts between 7am-10pmJoin Voyage Care and Feel Valued, we reward your dedication with: Enhanced evening and weekend pay at an additional 50p per hour (Ts & Cs apply) Premium overtime rates at an additional £1 per hour (Ts & Cs apply) Wagestream ...
-
Team Leader
4 weeks ago
Eastleigh, United Kingdom Voyage Care Full timeTeam Leader - Eastleigh £14.10 per hour37.5 hour full time contract. Typical Shifts are: Split shifts between 7am-10pmJoin Voyage Care and Feel Valued, we reward your dedication with: Enhanced evening and weekend pay at an additional 50p per hour (Ts & Cs apply) Premium overtime rates at an additional £1 per hour (Ts & Cs apply) Wagestream ...
-
Customer Relations Administrator
1 week ago
Eastleigh, United Kingdom Abri Full timeWe’re delighted to announce we’re looking for a Customer Relations Admin & Quality Team Leader to join our customer relations team for a 12 month fixed term contract to lead our administrative and quality functions.Abri’s Customer Relations Team is dedicated to resolving customer complaints effectively and in a timely manner. The Admin & Quality team...
-
Cyp Assistant Team Leader Hiwfrs610997
3 weeks ago
Eastleigh, United Kingdom Hampshire Fire and Rescue Service Full time**Job Details**: **Salary Range**: £27,852 - £29,439 per annum **Work Location**: Hampshire and Isle of Wight Fire and Rescue Service HQ, Eastleigh **Hours per week**: 37 **Contract Type**: Temporary (6 months) **Closing Date**: 22 August 2023 **Interview Date**: 29 August 2023 There is an exciting opportunity to work with Hampshire and Isle of Wight...
-
Team Leader
1 month ago
Eastleigh, United Kingdom South Central Ambulance Service NHS Full timeJob overview South Central Fleet Services Ltd, are looking for Vehicle Commissioning Engineers to join our team at our workshop facility in Eastleigh maintaining and commissioning vehicles on behalf of South Central Ambulance Service This is an exciting time to join our team and to be an integral part of ensuring ambulances are available to support...