Welcome Manager

1 week ago


Ambleside, Cumbria, United Kingdom National Trust Full time

Welcome Manager Position at Langdale Valley

As a Welcome Manager, you'll lead a team of Welcome Assistants and volunteers, setting the standard for excellence and fostering a warm and inclusive team culture that ensures a one-of-a-kind welcome experience.

  • Supervise visitor management at Langdale valley car parks during peak times
  • Lead the team in engaging with visitors and maintaining high presentation standards
  • Provide duty management coverage as needed

Role Details:

  • Salary: £23868 Pro Rata
  • Contract: Permanent
  • Hours: Annualised hours with weekend and holiday shifts

What It's Like to Work Here

The Langdale Valley, with its rich history and stunning natural landscapes, is a popular destination for visitors. The area's ties to historical figures like George Trevelyan and Beatrix Potter add to its charm and appeal.

This role offers a chance to work in a vibrant location where visitors return year after year to enjoy the welcoming atmosphere and beautiful surroundings.

Responsibilities:

  • Lead the visitor operations team in providing exceptional service
  • Handle customer interactions with professionalism and problem-solving skills
  • Set and achieve challenging objectives with the team
  • Maintain high service and presentation standards
  • Communicate effectively with team members and other departments

Requirements:

  • Experience in visitor business or related field
  • Passion for delivering top-notch customer service
  • Strong organizational and leadership skills
  • Ability to handle pressure and solve problems independently
  • Proficiency in MS Office applications

Benefits Package includes:

  • Generous pension scheme
  • Free entry to National Trust sites for you, a guest, and your children
  • Tax-free childcare scheme
  • Rental deposit loan scheme
  • Season ticket loan
  • EV car lease scheme
  • Perks at work discounts
  • Holiday allowance and purchase scheme
  • Flexible working options
  • Employee assistance programme
  • Free parking at most Trust places

Join us in creating an inclusive and welcoming environment where diversity is celebrated


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