Welcome Manager
1 week ago
Welcome Manager Position at Langdale Valley
As a Welcome Manager, you'll lead a team of Welcome Assistants and volunteers, setting the standard for excellence and fostering a warm and inclusive team culture that ensures a one-of-a-kind welcome experience.
- Supervise visitor management at Langdale valley car parks during peak times
- Lead the team in engaging with visitors and maintaining high presentation standards
- Provide duty management coverage as needed
Role Details:
- Salary: £23868 Pro Rata
- Contract: Permanent
- Hours: Annualised hours with weekend and holiday shifts
What It's Like to Work Here
The Langdale Valley, with its rich history and stunning natural landscapes, is a popular destination for visitors. The area's ties to historical figures like George Trevelyan and Beatrix Potter add to its charm and appeal.
This role offers a chance to work in a vibrant location where visitors return year after year to enjoy the welcoming atmosphere and beautiful surroundings.
Responsibilities:
- Lead the visitor operations team in providing exceptional service
- Handle customer interactions with professionalism and problem-solving skills
- Set and achieve challenging objectives with the team
- Maintain high service and presentation standards
- Communicate effectively with team members and other departments
Requirements:
- Experience in visitor business or related field
- Passion for delivering top-notch customer service
- Strong organizational and leadership skills
- Ability to handle pressure and solve problems independently
- Proficiency in MS Office applications
Benefits Package includes:
- Generous pension scheme
- Free entry to National Trust sites for you, a guest, and your children
- Tax-free childcare scheme
- Rental deposit loan scheme
- Season ticket loan
- EV car lease scheme
- Perks at work discounts
- Holiday allowance and purchase scheme
- Flexible working options
- Employee assistance programme
- Free parking at most Trust places
Join us in creating an inclusive and welcoming environment where diversity is celebrated
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