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Welcome & Service Assistant

3 months ago

Ambleside, Cumbria, United Kingdom National Trust Full time

As the public face of our properties, you'll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.


Salary:
£11.64 per hour

Contract/duration:
Fixed until 10 November 2024

Hours/working pattern:22.5 hours per week

Interviews:3rd May


What it's like to work here:Reporting to Jen Sharkey (Welcome Manager), you'll be part of a team of the Welcome Team working at Hill Top in the South Lakes portfolio.


What you'll be doing:
Day to day, you'll deliver a great all-round customer service experience.

You'll be on hand answering queries and listen to what our visitors need so you can share the right information.

Your role is to make sure our visitors have the best day they can.

You'll have the chance to be involved in different aspects of the visitor experience, from key property events to social media promotion - no two days are the same.


Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide.

This role would suit anyone with a passion for delivering great customer service.

Who we're looking forWe'd love to hear from you if you are:

  • customer focused with an understanding of the importance of great service
- a team player, but also can work on your own initiative
- well organised and adaptable
- willing to learn new skills
- have a positive attitude

The packageThe National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve.

We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.


  • Substantial pension scheme of up to 10% basic salary
  • Free entry to National Trust places for you, a guest and your children (under 18)
  • Taxfree childcare scheme
  • Rental deposit loan scheme
  • Season ticket loan
  • Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
  • Flexible working whenever possible
  • Employee assistance programme
  • Free parking at most Trust places
  • Independent financial advice

Requirements :
Compliance.
Eligibility to Work in the UK
Fixed Term p/t (22.5 hrs pw to 10/11/24)