Deputy Manager

4 weeks ago

Ambleside, Cumbria, United Kingdom YHA Full time

Deputy Manager - Accommodation Available - Ambleside, Cumbria

YHA Hawkshead are looking to recruit a Deputy Manager for 42.5 hours per week.

YHA Hawkshead lies in the picturesque landscape of the South Lakes, on the shores of Esthwaite Water. With Hawkshead village only a mile away, and Grizedale Forest right on our doorstep, this is a perfect location to enjoy what the area has to offer. YHA Hawkshead is a large hostel with wide range of rooms, bell tents, tipis and pods on offer, and with a lovely staff accommodation and a private staff garden, this is a great opportunity for individuals who are interested in professional growth and developing leadership skills.

What can YHA offer you?

YHA Hawkshead is somewhere a little different, certainly not your average office. YHA offers a fantastic benefits package including:

  • We pay £28,487 to £31939 per annum (this role is fixed, 42.5 hours per week, permanent contract)
  • We can offer live in accommodation if required (the current staff accommodation charge is £63.70 per week)
  • You will get access to YHA's staff discount and cash back portal
  • Free YHA Membership each year
  • 10 nights free hostel stays per year for you and up to 3 friends or family

    There's lots more benefits to working for YHA so please visit our YHA Jobs website to find out more.

    What will you be doing as Deputy Manager?

    Our deputy managers support the hostel manager with the day-to-day operational management of the hostel and in delivering an excellent customer experience.

    You will contribute towards the achievement of targets across all aspects of the hostel operation including food and beverage, and will be responsible for maximising revenue whilst controlling expenditure

    You will have support the hostel manager by managing a team of employees and occasional volunteers.

    You'll also contribute to the team effort in the day-to-day operation of the hostel, undertaking housekeeping, reception, and food and beverage tasks on a daily basis.

    What Skills and Experience do you need to be a Deputy Manager?

    Our Deputy manager role requires flexibility to cover different shifts and tasks. It's an advantage but not essential that our team members have worked in a face-to-face role with customers previously. Experience in hospitality or customer service is desirable, including the management and delivery of a quality service.

    Our Deputy Managers are responsible for supporting the management of an operational budget and delivery of KPI's, therefore, previous leadership experience and experience managing budgets is desired.

    Food safety level 2 and APLH level 2 qualifications would be desirable but not essential.Experience / working knowledge of managing varying pressures, including significant peaks in workload demands and experience of managing a team is essential.

    Duties vary so good communication skills, excellent timekeeping and basic IT skills are advantages.

    Knowledge and understanding of YHA's core purpose and experience of working in a team are beneficial.

    How do you apply?

    Submit your CV and complete the application form (it's a short one, we promise). If you need any assistance, please visit the contact page on the YHA Jobs website and someone from the team will help you.

    Who are YHA?

    If you would like to find out more about YHA the charity, the culture, the heritage and so much more please visit our jobs website.

    YHA's core strategic priority is access for all. It is a fundamental part of our charitable objects and the foundation upon which our 90-year history is built. We're actively building diverse teams and we welcome applications from everyone.

    You can find out more about us by visiting the 'Working for YHA' pages of the YHA Jobs website.

    PLEASE NOTE All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to.

    We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.

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